Smartphone Design Cues Do Not Enhance Usability of In-Vehicle Infotainment System
BOSTON–(BUSINESS WIRE)–Strategy Analytics – A new user experience evaluation from Strategy Analytics’ In-vehicle UX (IVX) group has assessed the Volvo XC40 Recharge Electric 22MY infotainment system and relevant HMI. The result of collaboration between Google and Volvo initiated back in 2016, this system provides a seamless digital experience in and outside the car, and benefits from the unbeatable Google navigation and speech systems. However, driving features have been relegated behind design, hindering usability.
Although shadowed by the release of Polestar 2, The Volvo XC40 Recharge Electric is Volvo’s first infotainment system powered by Android Automotive OS (AAOS) and provides a seamless digital experience for both iPhone and Android users, consequently rendering Apple CarPlay and Android Auto unnecessary.
Diana Franganillo, Director IVX and report author commented, “The system has been designed to have some parallelism in appearance and usability not only with smartphone devices, but also with the coexisting Sensus OS, as exemplified with the four-tabbed home view. But in some cases, smartphone resemblance has been taken too far and driving features are not given sufficient importance, are not easy to access whilst driving, and are not obvious enough. The lack of use of icons and color coding to support the system operation whilst driving is more evidence of this.”
Continued Franganillo, “Furthermore, the lengthy and tedious process of logging into Google’s account to link it with the vehicle profiles does not add to the user experience and its aesthetics, which are more Google-like than Scandi, and may establish a functional rather than emotional connection with the user.”
Added Chris Schreiner, Director IVX, “Google Maps-powered navigation and Google Assistant-enabled speech make the vehicle unbeatable in these areas, but limitations in accessing essential driving functionality hinders usability. However, we await the next generation of AAOS, which promises a more contextual, personalized and customizable experience. And hopefully the return of a more Scandi-Volvo look.”
About Strategy Analytics
Strategy Analytics, Inc. is a global leader in supporting companies across their planning lifecycle through a range of customized market research solutions. Our multi-discipline capabilities include: industry research advisory services, customer insights, user experience design and innovation expertise, mobile consumer on-device tracking and business-to-business consulting competencies. With domain expertise in: smart devices, connected cars, intelligent home, service providers, IoT, strategic components and media, Strategy Analytics can develop a solution to meet your specific planning need. For more information, visit us at www.strategyanalytics.com.
Source: Strategy Analytics, Inc.
#SA_UX
For more information about Strategy Analytics
Service Name: In-Vehicle UX
Service Name: UX Innovation Practice
Contacts
Report contacts:
European Contact: Diane O’Neill, +44 (0)1908 423 669, doneill@strategyanalytics.com
US Contact: Derek Viita, +1 617 614 0772, dviita@strategyanalytics.com
