Uber Announces Results for Fourth Quarter and Full Year 2020

Revenue of $3.2 billion grew 13% quarter-over-quarter (down 16% year-over-year)

Mobility exceeded 1 billion trips in Q4

Delivery Gross Bookings grew 130% YoY with continued Adjusted EBITDA improvement

SAN FRANCISCO–(BUSINESS WIRE)–Uber Technologies, Inc. (NYSE: UBER) today announced financial results for the fourth quarter and full year ended December 31, 2020.

Financial Highlights for Fourth Quarter 2020

• Gross Bookings grew 16% quarter-over-quarter (“QoQ”) to $17.2 billion, down 5% year-over-year (“YoY”), or 4% on a constant currency basis, with Delivery Gross Bookings growing 128% YoY and Mobility Gross Bookings declining 47% YoY, respectively, on a constant currency basis.
• Revenue grew 13% QoQ but declined 16% YoY, or 15% on a constant currency basis. Delivery Revenue grew 19% QoQ and 224% YoY while Mobility Revenue grew 8% QoQ and declined 52% YoY.
• Net loss attributable to Uber Technologies, Inc. was $968 million, which includes $236 million in stock-based compensation expense.
• Adjusted EBITDA loss of $(454) million, reduced by $171 million QoQ and by $161 million YoY, and represented (14.3)% margin as a percentage of revenue.
• Mobility Adjusted EBITDA of $293 million, up $48 million QoQ and down $449 million YoY, and represented 19.9% margin as a percentage of Mobility Revenue.
• Delivery Adjusted EBITDA loss of $(145) million, reduced by $38 million QoQ and by $316 million YoY, and represented (10.7)% margin as a percentage of Delivery Revenue.
• Unrestricted cash, cash equivalents and short-term investments were $6.8 billion at the end of the fourth quarter.

“While 2020 certainly tested our resilience, it also dramatically accelerated our capabilities in local commerce, with our Delivery business more than doubling over the year to a nearly $44 billion annual bookings run-rate in December,” said Dara Khosrowshahi, CEO. “With two global businesses stitched together by world-class tech and increasingly valuable membership programs, we are more focused than ever on making people’s lives a little bit easier—helping them go wherever they want and get whatever they need.”

“We made some big moves this year, acquiring businesses like Cornershop and Postmates while divesting others like ATG and Jump, and structurally lowering our cost base,” said Nelson Chai, CFO. “These decisions have resulted in a much more focused and ultimately stronger company. In Q4 we continued to deliver improving Adjusted EBITDA performance, up $171 million quarter-over-quarter, and remain well on track to achieving our profitability goals in 2021.”

Fourth Quarter 2020 Financial and Operational Highlights

Full Year 2020 Financial and Operational Highlights

Results by Offering and Segment

Gross Bookings

Revenue

Adjusted EBITDA and Segment Adjusted EBITDA

Revenue by Geographical Region

Operating Highlights for the Fourth Quarter 2020

Platform

• Membership scaled to over 5 million members: Uber Pass, Eats Pass and Postmates Unlimited reached 5 million members, with the membership programs now live in 16 countries. Additionally, American Express Green, Gold, Platinum & Centurion card members now have access to 12 months of complimentary Eats Pass membership.
• Trips grew 22% QoQ to 1.44 billion, with Mobility trips exceeding 1 billion: Trips across Uber’s platform continued to recover, with Q4 trips improving 22% QoQ to 1.44 billion. Mobility trips exceeded 1 billion for the first quarter since Q1 2020.
• Monthly Active Platform Consumers (“MAPCs”) grew 19% QoQ to 93 million: MAPC recovery continued in Q4, with double-digit QoQ MAPC growth in both Mobility and Delivery. On average, our monthly active consumer spent over $60 monthly across more than 5 transactions on Uber’s platform.
• Drivers and delivery people: In 2020, Uber paid out over $22 billion to drivers and delivery people. In 2020, Uber held several engagement and listening sessions with drivers and delivery people around the world. Driven by some of this feedback, we introduced our proposals for a new model for independent work (IC+), outlining a set of priorities for industry and government action that we believe will improve the quality of work for the millions of independent workers who get work through platforms like Uber’s while preserving the flexibility that we know these workers value.
• Redesigned Uber app: Continued global rollout on Android, where the Uber Eats delivery experience is integrated next to Uber rides, generating incremental user and revenue growth for Eats. The integration now contributes over 10% of Uber Eats first orders.
• Uber for Business (U4B): U4B managed Gross Bookings grew roughly 45% QoQ, with a majority of Bookings now derived from non-business travel products such as Delivery offerings and Guest Products. U4B Delivery products grew over 360% QoQ due to strong holiday demand for meals programs, vouchers, and gift cards, adding several large customers including Microsoft.

Mobility

• Q4 Mobility Gross Bookings recovered 15% QoQ (down 50% YoY): In constant currency terms, Q4 Mobility Gross Bookings were down 47% YoY, with LatAm down 26% YoY, APAC down 35% YoY, EMEA down 44% YoY, and U.S. & Canada down 59% YoY.
• Revenue up 8% QoQ (-52% YoY or -51% YoY constant currency): Revenue recovery lagged Gross Bookings recovery with take rate declining 140bps QoQ to 21.7%, driven by the U.S. & Canada and EMEA lagging other international markets in the recovery, and an adverse impact from drivers litigation settlements (40bps).
• Adjusted EBITDA expanded 20% QoQ (down 61% YoY): Mobility Adjusted EBITDA improved $48 million QoQ to $293 million and significantly outpaced QoQ revenue growth, demonstrating improved operating leverage in the model. Mobility Adjusted EBITDA margin reached 4.3% of Gross Bookings, compared to 4.1% in Q3 2020 and 5.5% in Q4 2019.
• Uber Reserve: We rolled out our new premium reservations service, Uber Reserve, to riders in over 20 cities across the U.S. This service offers an on-time guarantee (or a $50 credit). We expect to expand the service internationally and to UberX over 2021.
• Hailables: Hailable (Taxi/Auto/Moto) products continued their strong progress into Q4 with over 50% QoQ Gross Bookings growth. Powered by increased driver engagement and new launches, Taxi Gross Bookings grew over 20% YoY, significantly outpacing all other Uber Mobility products.
• Uber Transit expansion: “Uber and Transit” rolled out in Mexico City and London, following the Q3 2020 launch in Sydney and Chicago. This service enables riders to plan and execute multimodal trips that combine UberX with public transportation on a single journey, potentially reducing city emissions and congestion. We also expanded our Journey Planning service to 10+ new cities including Atlanta, Auckland, Guadalajara, Philadelphia, Rome, Mumbai, and more.
• Uber and Routematch: Built an API that connects access to the Uber network with Routematch demand-response software; this integration will allow agencies to dispatch Uber’s on-demand services in combination with their services and transit fleets more effectively.
• 10 million free or discounted rides and deliveries: We have committed to provide another 10 million free or discounted rides and deliveries to healthcare workers, seniors, and people in need in order to facilitate the distribution of the coronavirus vaccine.
• Expanded Uber Green to 1,400+ cities: Uber Green, our EV and hybrid ride option, is now available in 1,400+ North American cities and towns. Riders in cities like Washington D.C, Austin, Calgary, Houston, Miami, New York City, Miami, Houston, Tucson, Winnipeg and hundreds more can now choose to take a trip in an electric or hybrid vehicle.
• Joined the Zero Emissions Transportation Association (“ZETA”): ZETA is an organization backed by 25+ companies including Uber, Tesla, and PG&E, advocating for national policies that will enable 100% electric vehicle (“EV”) sales by 2030.
• Signed on to the Climate Pledge: A commitment co-founded by Amazon and Global Optimism to take urgent action to meet the Paris Agreement climate goals 10 years early, which aligns with Uber’s work to have 100% of rides taking place in zero-emission vehicles, on public transit, or with micromobility by 2040.

Delivery

• Gross Bookings and Revenue grew triple digits YoY: Delivery Gross Bookings grew 18% QoQ to $10.1 billion, up 128% YoY on a constant currency basis with EMEA up 144% YoY, U.S. & Canada up 142% YoY, LatAm up 130% YoY, and APAC up 79% YoY. Revenue grew 224% YoY (or 220% YoY constant currency) with take rate improving 20bps QoQ to 13.5%.
• Adjusted EBITDA improved QoQ and YoY: Delivery Adjusted EBITDA loss decreased to $(145) million, improving $38 million QoQ and $316 million YoY. Delivery Adjusted EBITDA loss margin improved to (1.4)% as a percentage of Gross Bookings, compared to (2.1)% in Q3 2020 and (10.5)% in Q4 2019.
• Restaurants on the platform exceeded 600K: Active partnered restaurants on Uber Eats grew by over 75% YoY. Notable additions include Union Square Hospitality Group, Chicken Salad Chick, Which Which, Pret a Manger, La Madeleine Country French Cafe, Wings Etc, Ben & Jerry’s, Cinepolis, Fresh Hospitality, Barberitos in the U.S.; Papa John’s in Canada; Chipotle in the UK; and Alain Ducasse in France.
• Postmates acquisition closed: Uber closed the previously announced acquisition of Postmates on December 1, 2020. We believe the acquisition adds a strong brand and loyal customer base, complimentary geographies, over 100K partnered restaurants, over $4 billion of run-rate Gross Bookings, and a large and growing non-food merchandise Delivery as a Service (“DaaS”) offering. DaaS represented 18% of Postmates’ December orders, with notable partnerships including Walmart, Apple, and 7-Eleven.
• Uber Eats app redesign: Uber redesigned the Uber Eats product in October 2020 to help consumers find what they are looking for faster, boost the Pickup experience, and increase the discoverability of non-food items—including the addition of new vertical categories like pharmacy, flowers, toys, and pet supplies by market.
• Scaling Grocery and non-food delivery: Grocery Gross Bookings exceeded a $1.5 billion annualized run-rate. Uber completed the acquisition of Cornershop in Mexico on January 11, 2021, which we believe will accelerate the Grocery business there. Notable new partnerships include Morton Williams in the U.S.; H&M and Rexall Pharmacy Group in Canada; Muffato and Raiasil in Brazil; Lawson, Francfranc and Seiyu in Japan; PX Mart in Taiwan; and Sainsbury’s and McColls in the UK.
• Ads now live in six countries: Following the successful U.S. launch for Ads in Q3, Uber rolled out the offering to Canada, Mexico, France, Japan and Taiwan, with roughly 44K active restaurants at the end of Q4.
• Super Bowl and Tonight I’ll Be Eating: In October launched the second chapter of the “Tonight I’ll Be Eating” U.S. ad campaign, featuring Olympic Gold Medalist Simone Biles and Queer Eye’s Jonathan Van Ness through TV, online video, out-of-home, audio/radio, paid social and display advertising. Marketing continues in Q1 with Uber’s first Super Bowl ad, featuring Mike Myers, Dana Carvey, and Cardi B with a message to support local independent restaurants.
• Restaurant partner branded moments: Introduced numerous consumer campaigns with enterprise partners including: “Throwback Thursdays” with Burger King and Tim Horton’s, Chipotle x Uber Eats “Cuffing Season” Menu in partnership with dating app Hinge, Popeye’s Thanksgiving “Churkey”, and a “Deliver it Forward” program with Starbucks.

Other Segments and Corporate

• Freight continued to grow new service offerings and improve efficiency: Freight’s new offerings, such as Uber Freight Enterprise and API, continued to grow double digits QoQ, driven by a +45% increase in customers using these offerings. Automated visibility into loads improved to 78% in Q4, as Electronic Logging Device (“ELD”) integration roll-out reduces the manual touch points needed to service a load.
• Freight won additional service awards & achievements: Uber Freight was recognized with multiple awards for our technology and outstanding service. These include Niagara Carrier of the Year, Morton Salt Stellar Performance Award, and Food Logistics Top 100 Software & Technology Provider. This continued enterprise and industry recognition further validates the benefits of our digital model to increase visibility, predictability, and improve service for our customers.
• ATG and Elevate divestitures: We announced the divestiture of our Advanced Technologies Group (“ATG”) to Aurora Innovation. Additionally, we divested Elevate to Joby Aviation. Both transactions were closed in January 2021. The ATG assets and liabilities are presented as “Held for sale” on the consolidated balance sheet as of December 31, 2020.
• Completed $1.15 billion convertible notes offering: Completed $1.15 billion offering of 0% Convertible Senior Notes due 2025.

Recent Developments

• Agreed to acquire Drizly: We entered into an agreement to acquire Drizly for approximately $1.1 billion in stock and cash. Drizly is the leading online alcohol marketplace in the United States, available and designed to be fully compliant with local regulations in more than 1,400 cities across a majority of U.S. states. The acquisition remains subject to regulatory approval and customary closing conditions and is expected to close within the first half of 2021.
• Didi stake sale: We completed the sale of approximately $207 million of our Didi shares. We have entered into an agreement to sell approximately $293 million additional Didi shares on the same terms, the closing of which remains subject to certain closing conditions and is expected to occur in Q1 2021. The aggregate shares sold in these transactions represent approximately 8% of our Didi shares as of December 31, 2020.

Webcast and conference call information

A live audio webcast of our fourth quarter and year ended December 31, 2020 earnings release call will be available at https://investor.uber.com/, along with the earnings press release and slide presentation. The call begins on February 10, 2021 at 1:30 PM (PT) / 4:30 PM (ET). This press release, including the reconciliations of certain non-GAAP measures to their nearest comparable GAAP measures, is also available on that site.

We also provide announcements regarding our financial performance, including SEC filings, investor events, press and earnings releases, and blogs, on our investor relations website (https://investor.uber.com/).

About Uber

Uber’s mission is to create opportunity through movement. We started in 2010 to solve a simple problem: how do you get access to a ride at the touch of a button? More than 15 billion trips later, we’re building products to get people closer to where they want to be. By changing how people, food, and things move through cities, Uber is a platform that opens up the world to new possibilities.

Forward-Looking Statements

This press release contains forward-looking statements regarding our future business expectations which involve risks and uncertainties. Actual results may differ materially from the results predicted, and reported results should not be considered as an indication of future performance. Forward-looking statements include all statements that are not historical facts and can be identified by terms such as “anticipate,” “believe,” “contemplate,” “continue,” “could,” “estimate,” “expect,” “hope,” “intend,” “may,” “might,” “objective,” “ongoing,” “plan,” “potential,” “predict,” “project,” “should,” “target,” “will,” or “would” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. These risks, uncertainties and other factors relate to, among others: the outcome of a legal appeal in the UK regarding the classification of Drivers and a related tax case before the UK tax authority, developments in the COVID-19 pandemic and the resulting impact on our business and operations, competition, managing our growth and corporate culture, financial performance, investments in new products or offerings, our ability to attract drivers, consumers and other partners to our platform, our brand and reputation and other legal and regulatory developments, particularly with respect to our relationships with drivers and delivery persons. For additional information on other potential risks and uncertainties that could cause actual results to differ from the results predicted, please see our most recent quarterly report on Form 10-Q for the quarter ended September 30, 2020 and subsequent annual reports, quarterly reports and other filings filed with the Securities and Exchange Commission from time to time. All information provided in this release and in the attachments is as of the date of this press release and any forward-looking statements contained herein are based on assumptions that we believe to be reasonable as of this date. Undue reliance should not be placed on the forward-looking statements in this press release, which are based on information available to us on the date hereof. We undertake no duty to update this information unless required by law.

Non-GAAP Financial Measures

To supplement our financial information, which is prepared and presented in accordance with generally accepted accounting principles in the United States of America (“GAAP”), we use the following non-GAAP financial measures: Adjusted EBITDA; and Adjusted EBITDA margin as a percentage of revenue, as well as, revenue growth in constant currency. The presentation of this financial information is not intended to be considered in isolation or as a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP. We use these non-GAAP financial measures for financial and operational decision-making and as a means to evaluate period-to-period comparisons. We believe that these non-GAAP financial measures provide meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our recurring core business operating results.

We believe that both management and investors benefit from referring to these non-GAAP financial measures in assessing our performance and when planning, forecasting, and analyzing future periods. These non-GAAP financial measures also facilitate management’s internal comparisons to our historical performance. We believe these non-GAAP financial measures are useful to investors both because (1) they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making and (2) they are used by our institutional investors and the analyst community to help them analyze the health of our business.

Contacts

Investors and analysts: investor@uber.com
Media: press@uber.com

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