Victoria, British Columbia — The Insurance Corporation of British Columbia (ICBC) has created a new position focused on ensuring the corporation makes “fair” and “transparent” decisions related to its newly launched enhanced care plan.
With the introduction of ICBC’s new Enhanced Care coverage on May 1, 2021, any British Columbian injured in a crash will have access to improved care and recovery benefits, regardless of who was responsible for the crash.
The new Fairness Officer will have the authority to review and make recommendations to resolve customer complaints about the policy and process ICBC used to make a decision in their case. ICBC noted the officer could make broader recommendations to enhance fair decision-making within the corporation.
Under the Fairness Officer Regulation, the ministry says the officer will report annually on complaints received. ICBC will provide an annual report to the minister responsible for ICBC, outlining its response to any recommendations made by the officer, which will be made publicly available.
Amendments to the Insurance Corporation Act received Royal Assent on March 25, 2021, and regulations approved on June 2, 2021, provide further parameters for the role of the fairness officer.
The province expects the new fairness officer to be in place by the end of 2021.
