MISSION CRITICAL
Find your leading edge through strong leadership Column by JAY PERRY In a recent article in the Business Development Bank of Canada (BDC), the former BDC President and CEO Jean-René Halde stated, “Leadership is the key driver of best practices, innovation and productivity. It’s not surprising that there is strong correlation between leadership development and […]
TIME FOR A RETHINK
Never let your hubris get the best of you Column by JAY PERRY As Einstein is attributed to have said, “Doing the same thing over and over expecting a different result is the definition of insanity.” He didn’t really say it, but I believe he believed it. Leaders fall into the trap of continuing to […]
GETTING THE SHINE BACK
Part Three: A recipe for value Column by JAY PERRY In this issue we will round out our conversation on the third of the three fundamentals to ensure the customer transaction is going to end on a good note. This is price. Most people make the mistake of thinking this is the most important of […]
GETTING THE SHINE BACK
Part Two: Timing is everything Column by JAY PERRY In this article we are going to focus on the second of three fundamentals we must establish with each customer in order that we deliver a product or service that is going to fully satisfy the customer. As each of you leaders know, the customer’s expectations […]
GETTING THE SHINE BACK
Part One: Investigating expectations Column by JAY PERRY When we embark on our careers, I believe most people could be assessed as idealistic. What I mean is that the vision of successfully interacting with customers is prominent in our thinking. We want to help everyone that comes to us. We are confident that we can […]
BLIND SPOTS
Does your inner circle have your back? Column by JAY PERRY As humans we are all subject to certain effects that limit ourselves in achieving our potential. One such effect is the bias that we are more competent in areas where we, in reality are not, thus over-estimating our abilities. Another effect is called ‘hindsight […]
REAL, RAW REFLECTION
Ask yourself this Column by JAY PERRY In the last article we spoke of being grateful and balancing that gratitude with the desire to improve. Inside of looking at what we have, in being grateful, is an element of reflection. The act of reflecting is absolutely paramount for leaders for without it, progress cannot be […]
IN PURSUIT OF THE IMPOSSIBLE
Take a moment and be grateful—life’s all about balance Column by JAY PERRY This time of year, I always find the subject of balance comes to mind. The Thanksgivings have passed, and we are approaching the Holy Days at the end of the calendar year. Each of these events makes us more mindful of gratitude. […]
EVALUATING EXPECTATIONS
You know what they say about assumptions Column by JAY PERRY Believe it or not, there is a solution to frustration you experience as a businessowner. It may be simple, but it’s by no means easy. When you look at any problem the best approach to a solution always involves an evaluation of the background—the […]
Nature or Nurture: Longtime Collision Repair columnist and Ally Business Coaching founder Jay Perry leads CCIF presentation
Toronto, Ontario — Long-time Collision Repair contributor, Jay Perry, enlightened a virtual audience of collision repairers and shop owners on the topic of leadership skills, during a Tuesday afternoon event hosted by CCIF chairman and Simplicity Car Care co-founder, Paul Prochilo. “Canada is hot!” Perry declared, in reference to recent moves in the Canadian automotive […]
