Guild 21: The Power of Leadership
By Jeff Sanford Toronto, Ontario – July 12, 2018 — The latest Guild 21 teleconference took place last Thursday. Taking a break from recent discussions of technical advances on the shop floor, the most recent presentation was led by management consultant Ken Perlman. Technical skills are what a collision repair center relies on to […]
Guild 21 discusses hail damage and paintless dent repair
By Jeff Sanford Toronto, Ontario — May 15, 2018 — The latest Guild 21 call took place this past Thursday and focused on the latest developments in the paintless dent repair (PDR) sector. Today, PDR has evolved into a unique market segment. Typically techs work as journeymen. Unaffiliated with any particular collision repair […]
Guild 21: When to replace plastic, when to repair
By Jeff Sanford Toronto, Ontario — April 17, 2018 — The latest Guild 21 teleconference tackled a key question for collision repairers: When it comes to plastic damage, when do you repair the part and when do you replace it? If a part costing thousands of dollars can be repaired rather than replaced, […]
Guild 21 Conference: Planning for Scanning
By Gideon Scanlon Newport Beach, California — March 8, 2017 — On Thursday, leaders of the collision repair industry joined in on a conference call to hear the second half of a presentation given two months ago. With listeners from across North America, the most recent Guild 21 call focused on explaining why […]
Guild 21: Industry-wide calibrations and scanning not up to par
By Gideon Scanlon Newport Beach, California — January 10, 2017 — In the mind of Repairify CEO Doug Kelly, the collision repair industry is letting consumers down when it comes to calibrations. “Many, if not most [repair centres] are not doing it correctly,” Kelly said on Thursday’s Verifax’s Guild 21 conference call with fellow […]
Guild 21: 2018 Honda Accord to feature ADAS on all trim levels
By Tom Davis Newport Beach, California — December 14, 2017 — The latest Guild 21 call centred around Honda’s ambitions for the future and the vehicle technology it is looking to implement over the next three years. Honda’s next step will be with its 2018 Accord, which will be the company’s first mass produced vehicle […]
Guild 21: George Avery on potential best practices for DRPs
By Tom Davis Newport Beach, California — October 13, 2017 — The latest Guild 21 conference call aimed to create a conversation on how to improve the relationship between shops and insurers in regards to direct repair programs (DRPs). The guest was George Avery, formerly of State Farm, and now an independent consultant. Avery, who […]
Guild 21: BMW execs provide inside view of collision program
By Jeff Sanford Newport Beach, California — September 17, 2017 — The latest Guild 21 conference call hosted two guests from BWM to discuss the company’s Certified Collision Repair Centre (CCRC) program. The guests were Marcos Ehmann, Manager of Wholesale Body & Paint, and Josh Fahlbush, Insurance Manager for BMW of North America. […]
Next Guild 21 to highlight BMW collision program
By CRM Staff Newport Beach, California — September 3, 2017 — Guild 21 has announced its next guests will be Marcos Ehmann and Joshua Falhbush of BMW North America. Ehmann and Falhbush will be the special guests for the next Guild 21 Conference Call, taking place Thursday September 14 at 2 p.m. EST. […]
Latest Guild 21 Conference Call features Dan Black on FCA vehicles
By CRM Staff Newport Beach, California — August 16, 2017 — The latest Guild 21 conference call, featuring Dan Black, Global Service Support Lead for Body/Chassis/Paint of Fiat Chrysler Automobiles (FCA), revolved around FCA vehicles and body on frame repair. Black hit on a variety of subjects in this area, including FCA vehicles equipped with […]
