People Pleasers: Hyundai Canada releases four years of customer reviews
Markham, Ontario – As part of a project four years in the making, Hyundai Canada has compiled nearly 87,000 independently submitted customer reviews of their vehicles and are pretty pleased with what they found. “Of those reviews, 40,985 owners have given their vehicles an overall score of 10/10, while 23,208 owners have scored their vehicles […]
AutoShopFollowUp.com is on a mission to make customer relationships more personal
By Erin McLaughlin Tempe, Arizona — August 16, 2017 — Personal relationships with customers will always be important, no matter how computerized and automated the industry becomes. Mike Carrillo, Vice President of Business Development with AutoShopFollowUp.com, and previous owner of an auto glass and detailing shop in Arizona, is building a company geared exclusively toward autobody […]
CSN customer survey campaign draws over 10,000 responses
Mississauga, Ontario — June 29, 2017 — CSN Collision Centres has announced that its new “A Penny for Your Thoughts” customer survey campaign has received over 10,000 “thoughts” from customers across Canada. “At CSN, there is no better confirmation that you’re doing the right things other than satisfied customers. Our goal is to achieve the […]
Survey: Phone is still top communication tool in collision repair
By Mike Davey Hamilton, Ontario — January 10, 2017 — Our most recent survey examined the customer service experience. Most of the participants in our latest survey were facility owners and managers or collision repair executives employed at a banner, network or chain. The survey they filled out asked a number of questions focused on […]
SEMA issues calls for speakers and seminar leaders
Diamond Bar, California — December 6, 2016 — You’ve expanded your knowledge of the industry over the years and now it might be time to share it with your peers. SEMA has announced it is now accepting applications for seminar leaders for the 2017 SEMA Show, taking place October 31 to November 3, 2017, in […]
AMi adds two courses to collision repair offering
North Richlands Hills, Texas — November 30, 2016 — The Automotive Management Institute (AMi) has announced the addition of two new online courses for the collision repair segment. The new online courses, developed by Mike Cassata, are “Getting the Most Out of Your DRP” and “Photography and File Documentation.” Each course is approximately 30 minutes […]
Alex Hunter to serve as keynote presenter at IBIS 2017
London, United Kingdom — November 15, 2016 — Anticipation is already building for the 2017 IBIS Global Summit with the announcement that Alex Hunter will serve as one of the keynote speakers. Alex Hunter is a branding and customer experience expert who was part of the founding team of award-winning US airline Virgin America. He […]
Annual BMW CCRC conference puts the emphasis on training and customer service
By Jeff Sanford Palm Springs, California — October 20, 2016 — Owners of BMW Group Certified Collision Repair Centres (CCRCs) recently gathered in sunny Palm Springs for their Annual Meeting organized by the premium automaker. As a premium brand, BMW Group recognized early on the importance of an OEM-run certification program. Owners want to know […]
CarrXpert invests in new technology to promote customer feedback
Trois-Riviéres, Quebec — September 29, 2016 — Quebec-based collision repair network CarrXpert recently revealed it has invested in some new, cutting-edge software in an attempt to make it easier for customers to provide feedback on their experiences dealing with the company. Doing away with the old paper survey system that was previously used at all […]
eMarketing Sherpas to host webinar on capturing customer reviews
By Mike Davey Poway, California — February 23, 2016 — Automotive consultancy eMarketing Sherpas has announced it will host two webinars this week on how collision repair facilities can earn more customer reviews. According to Frank Terlep, founder of eMarketing Sherpas, this is a critical area when it comes to digital marketing, and it’s one […]
