A WIN FOR CANADA’S COLLISION COMMUNITY
Women’s Industry Network to open Canadian chapter For those unfamiliar with the not-for-profit, WIN works with many women— and men—in management roles; individuals seeking strategies on how to improve retention for female employees and attract more women to the sector. Through the organization’s focus, WIN aims to sustain a healthy dialogue that continues to advance […]
THE (F)LAW OF AVERAGES
‘Average’ should be a four-letter word Column by GREG HORN Averages can be very misleading when used to compare different, or when there are numerous outliers in the data. The problem is that the collision industry has historically measured performance in averages: Average paid claim severity, average percentage of parts dollars by part type and […]
WHAT DID I SEMA?
A glimpse into the future Column by STEFANO LIESSI The AAPEX/SEMA Show is one of the largest automotive trade shows in the world. Held annually in Las Vegas, Nev., it consistently draws a crowd of more than 100,000 car enthusiasts and industry insiders. If we narrow in on the collision industry, I will hazard a […]
HERE AND NOW
It’s time for serious change—are you in? Column by TOM BISSONNETTE In the past six years I have seen more change to the collision industry than I ever did in my first 30 years. I am not sure that I would be enjoying the business as much now as I did a short time ago. […]
TIME FOR A RETHINK
Never let your hubris get the best of you Column by JAY PERRY As Einstein is attributed to have said, “Doing the same thing over and over expecting a different result is the definition of insanity.” He didn’t really say it, but I believe he believed it. Leaders fall into the trap of continuing to […]
INSURER INSPECTION
Autobody’s 2022 appraisal on insurer practices Story by ALLISON ROGERS It takes two to make a thing go right. It also takes two to make it outta sight. And, in our case, it takes two parties to ensure a customer leaves the repair centre with a safe, reliable, pre-accident condition vehicle. Collision Repair magazine has […]
GLASS ON THE GO
The considerations of mobile repair work Story by MAX REID As a host of economic hurdles continue to put pressure on Canada’s repair shops, what other revenue streams could you explore? For most of the body shop industry’s recent history, the struggle has been how to bring more and more services in-house—first paint, when it […]
SAAR – KEEPING IT KLASSY
Henry Klassen, location manager of CSN Klassen. KEEPING IT KLASSY Henry Klassen says the people of Swift Current, Saskatchewan love their local Junior Hockey Club, the Swift Current Broncos, but there are numerous recreational options for all ages at an affordable price. The city of a little more than 16,000 has anything a prospective employee […]
SETTLE DOWN IN SASKATCHEWAN
The prairie province offers collision repair opportunities as far as the eye can see If you ask Canadians from outside the prairies about Saskatchewan, many will give the misguided response that it’s so flat out there that there is nothing to see. Any born and bred Saskatchewan resident knows it to be the opposite—there’s plenty […]
RISEN FROM THE SHOP FLOOR
Sam Mercanti’s Lessons from an Entrepreneur Many in the global collision industry recognize the name Sam Mercanti.The Italian-born businessman came to Canada with his family as a child.. He was raised in a bodyshop setting and, in adulthood, went on to helm one of Canada’s most successful collision repair franchises. But there’s far more to […]
