Artificial Brains or Bust: Carriers can either invest in AI or risk being stranded, says Mitchell International
San Diego, California — By 2030, more than half of current claims activities could be replaced by artificial intelligence (AI) enabled automation, according to Mitchell International’s Q2 Industry Trends Report and financial research firm McKinsey and Company. The shift toward an increased AI presence in automotive claims was no doubt spurred by the pandemic, says […]
One Person’s Gain, is Another’s Loss: SGI submits proposal that will see decreases for some customers, increases for others
Toronto, Ontario — After sending out rebate cheques, SGI submitted a proposal to the Saskatchewan Rate Review Panel (SRRP) for a revenue-neutral rate rebalancing, which would result in increases for some customers and decreases for others. If approved, rates will be rebalanced so that each vehicle group pays a “sufficient” amount to cover the cost of […]
Yea or Nay: Experts thoughts on usage-based auto insurance
Toronto, Ontario — Usage-based auto insurance (UBI), where insurance companies monitor a person’s driving behaviour with telematics and provide discounts for safe driving is starting to gain traction in Canada— but not without skepticism. While lots of people are fine with having their driving habits monitored for a reduction in insurance rates, others are concerned […]
Wednesday Wisdom: Sean LeBlanc SGI’s senior director of Corporate Claims Improvement and Strategic Partnerships
Toronto, Ontario — Over the course of this year, repair shop partners have shared concerns with some of SGI’s processes, including not always receiving timely responses from them. In response, Saskatchewan Government Insurance (SGI) introduced a new position: Claims Industry Partner Representative. The goal of this position is to improve communication between SGI and the […]
Credit Cleared: RSA Canada receives approval for credit-score based auto insurance in Nova Scotia
Halifax, Nova Scotia — Nova Scotia’s insurance regulator has approved RSA Canada’s introduction of a Quality Rating Factor (QRF), which uses credit scoring for rating auto insurance. RSA Canada’s proposed QRF will only apply to writing new auto business, not existing business. The board noted that it has already approved the use of the QRF […]
Try, Try, Trial Again: ICBC no-fault platform shut down in court by B.C. lawyers
Victoria, British Columbia — Consistently in the crosshairs of critical British Columbians, the Insurance Corporation of British Columbia (ICBC) is in hot water again over its newly introduced no-fault insurance platform that has B.C. trial lawyers calling the model unconstitutional. The B.C. Trial Lawyers Association successfully argued in court that ICBC’s platform, wherein claims are […]
PEI Goes Paperless: Province approves use of electronic proof of auto insurance
Charlottetown, Prince Edward Island – Effective as of December 17, 2020, Prince Edward Island (PEI) drivers have the option to digitally store and present their proof of auto insurance in the form of eSlips. Approved by the Superintendent of Insurance for Prince Edward Island, this move follows Nova Scotia, Ontario, Alberta, Newfoundland and Labrador, Quebec, […]
Auto claims satisfaction rises for second year in a row
Toronto, Ontario — May 21, 2017 — Customer satisfaction with auto insurance in Canada increased for the second consecutive year, according to the J.D. Power 2017 Canadian Auto Insurance Satisfaction Study, despite nationwide premium increases. “It does seem counterintuitive to see customer satisfaction increase as premiums rise, but customers are content to pay more when […]
