By the Books: PPG’s new AdjustRite estimating system Quickbooks compatible
Toronto, Ontario — In the ongoing effort toward smoother bookkeeping, PPG has announced that its new AdjustRite commercial estimating system can now integrate with both QuickBooks Desktop and QuickBooks Online. Launched on Tuesday, the AdjustRite platform aims to streamline the invoicing process by linking up with QuickBooks, a staple program for thousands of businesses across […]
Finding the ‘Sweet Spot’: Customers still crave human interaction in claims
Toronto, Ontario — Despite the uptick in virtual claims amid the COVID-19 pandemic, consumers still crave human interaction in their claims interactions, according to an April 2021 report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers still want human touch when they need it,” reads the company’s whitepaper. “Consumers appreciate the […]
Claims Communication: Surveys finds Canadian millennials prefer texting with insurers
Toronto, Ontario — A new survey found Canadian millennials, people aged 25 to 45 prefer texting with their insurance providers for certain parts of the claims process and view texting as an asset in regards to selecting an insurance company. The study conducted by Hi Marley, found that 56 percent of Millennials and 52 percent of […]
Holy Hail: Calgary hailstorm caused $247 million in insured damage, according to estimates
Calgary, Alberta — The hail storm that hit Calgary over a month ago caused $247 million in insured damage, according to initial estimates from Catastrophe Indices and Quantification Inc. (CatIQ). On July 2, Calgary experienced extensive flooding of streets, underpasses, and parking lots. There were also reports of a damaged gas line, downed trees, and sewer […]
Getting on Board: State Farm Claims Consultant Ed Mondragon joins CIECA Board of Trustees
Toronto, Ontario — Ed Mondragon, a property and casualty (P&C) claims consultant in State Farm’s Consulting Services department, joined CIECA’s board of trustees effective immediately. In his new role, Mondragon will support CIECA’s mission to develop and promote electronic data integration standards. “I have a passion for improvements that benefit customers and employee experiences,” said […]
Subro’s Start: Tractable launches AI Subro, solution for auto insurers to recover loss and reduce loss ratios
London, United Kingdom — Tractable launched AI Subro last Friday, touting the product as “a new solution that will help US auto insurers resolve subrogation tasks with AI.” AI Subro digitizes and accelerates many of the tasks involved in subrogation – the process by which insurers legally pursue third parties that have caused losses to […]
A Different Type of Twisted: Collision repair shops deal with aftermath of Barrie, Ont. tornado
Barrie, Ontario — Last Thursday a tornado swept through Barrie, destroying homes, vehicles and virtually anything standing in its five kilometre long and up to 100 metres wide path. Since then, collision repair shops such as CSN Zenetec and Fix Auto Barrie North have been dealing with the aftermath. “The claims started coming in the day […]
Gore Goes: Gore Mutual announces new operating model for auto insurance in Ontario
Cambridge, Ontario — Gore Mutual Insurance Company announced its new operating model for Ontario personal lines automobile and Individually Rated Commercial Auto (IRCA) insurance, on Thursday. The mutual insurer has taken the first step in its strategic transformation with the launch of its national contact centre, designed to provide customers with faster and more efficient […]
Allstate Aboard: Ryan Michel appointed Chair of Board for Insurance Bureau of Canada
Toronto, Ontario — The Insurance Bureau of Canada (IBC) recently elected Ryan Michel, president and CEO of Allstate Insurance Company of Canada as the Chair of its Board of Directors. “Through IBC, we will continue to engage governments and stakeholders to turn challenges into opportunities to benefit Canadian consumers. I look forward to continuing this […]
The ‘New Normal’: CIECA webinar guest says industry should not ‘fight’ AI
Toronto, Ontario — On Thursday, CIECA held a webinar on the future of AI in the collision repair industry. Driaan du Toit, vice president of strategy and development at Solera hosted the webinar, alongside Evan Davies, Solera’s chief technology officer (CTO). The two covered a variety of topics ranging from the impact of COVID-19, to […]
