Consolidated Collision Services brings Full Stride event to network partners across Canada
Consolidated Collision Services (CCS) hosted its cross-Canada Full Stride tour this fall, which featured a series of performance and profitability-centred meetings in Calgary, Alberta; Toronto, Ontario, and Quebec City, Quebec.
Speakers on the Full Stride tour circuit included CCS corporate team members Mike Beier, Tom Langton, and Sandy Ligouri, who provided business and strategy updates. Guest speakers included Stu Klein from AIA Canada discussed his organization’s ongoing efforts in the collision space, Victor Andrisani from the Canadian Welding Bureau informed attendees about the Canadian Collision Repair Academy, while Christina Christopher and Grant Northcut from Aviva Insurance presented on CCS’ performance and opportunities in their respective regions.
Focusing on performance, the CCS operations team consisting of Jason Arnott, Chris Chinn, Charles Aubry and Craig Kirby presented their ‘Platinum Rules’ for collision centres to achieve success and profits in today’s market. The events also included an estimating workshop by Stefano Liessi—where he likened an efficient estimating process to a classic, well-followed pasta recipe crafted by an Italian nonna—was raved about by attendees in Calgary and Toronto.
The Full Stride Toronto event, which was CCS’ largest with over 80 attendees, was held onsite at the brand new Great Canadian Casino Resort, treating guests to a surf ‘n’ turf style meal at the opening President’s Dinner and a night of live horse racing and tour of the paddocks at Woodbine Racetrack to wrap up the festivities.
“The level of participation was beyond our expectations,” said the CCS team following the Full Stride tour. “Events like this are necessary to educate and involve all players in the industry, and to bring CCS’ winning message to our locations across the country.” Check out our photos from all three Full Stride events!
COLLISION CENTRE OF THE YEAR
CCS’ Collision Centre of the Year is Mercedes-Benz Oakville Collision, managed by Michael St. Germain
“Michael and the team at Mercedes-Benz Oakville are one of the shining stars of our network,” said Mike Beier, general manager of CCS. “They do everything in-house and consistently deliver some of the best customer service and repair outcomes that you will see anywhere. This is our biggest award, and once again we have a truly deserving winner”.
The collision centre, with its sprawling square footage, operating room level of cleanliness and dedicated team, operates under a mantra of constant improvement. When he first stepped into the role, Michael says he took on an, “out with the old, in with the new” mantra, building relationships and processes that have seen them triple their production and become the go-to location in Oakville for certified Mercedes-Benz repairs, representing over 95 percent of their business.
One trait that makes Mercedes-Benz Oakville Collision Centre so unique is the average age of its team, which sits decades below industry-wide standards. “We recognize that it’s rare to see a team as young as ours,” says Kyle Thrasher, team lead at Mercedes-Benz Oakville Collision Centre. “I mean, I’m 31 years old and I’m one of the oldest ones here!”
“We’ve created a culture where our team likes coming to work every day,” said Michael St. Germain, “We have fun, and strive to make the entire team feel and understand that they are integral to our continued success.”
Join Collision Repair magazine in congratulating Michael and the Mercedes-Benz Oakville Collision Centre team on this incredible achievement!
