By Alex Dugas
Chicago, Illinois — July 27, 2017 — The overriding message from the Scan-A-Palooza event at NACE Automechanika was simple, but powerful. “Remember this folks, we need to learn to research and research to learn,” said Mike Anderson of Collision Advice.
Anderson led a dynamic, insightful and engaging discussion on the importance of using scanning tools and the need for OEM knowledge in today’s collision repair facilities. Touching on many aspects including new technology, Anderson and a collection of OEM panelists shared their thoughts and know-how on scanning tools and different OEM specifications.
Anderson kicked off the discussion by highlighting the importance of OEM knowledge. “It is not simply about scanning a vehicle, it is about learning about OEM repair procedures,” said Anderson.
The discussion panel consisted of OEM specialists from various OEM vehicle manufacturers including Toyota, Nissan, FCA/Mopar and Honda/Acura.
Anderson proceeded to ask each panelist a series of questions involving scanning and OEMs. One question asked for examples of repair procedures requiring the use of a scan tool for an operation other than diagnostics. Most OEM panelists gave lists of components which could require the use of a scan tool, such as hybrid systems, anything powered, such as seats and windows, as well as sensors. These are all components which require recalibration in the event of a collision, and each OEM has its own procedures that must be followed.
Another question asked about refinishing procedures on certain OEMs. This was a particularly interesting topic as in most vehicles equipped with sensors and cameras, painting or filler applications are not viable options. Even bumper stickers are discouraged on sensor equipped vehicles.
Other questions involved the update of scanning tools as well as the use of telematics systems. Every OEM has its own repair procedures and this applies to each and every component of the vehicle. In the end, the message was loud and clear: research the OEM repair procedures every time. As Anderson has put it on other occasions, “You don’t know what you don’t know.”
