Toronto, Ontario — In its inaugural year incorporating both franchise dealership repair data and consumer data, the J.D. Power 2024 U.S. Initial Quality Study (IQS) indicates that battery electric vehicles (BEVs) and plug-in electric hybrid vehicles (PHEVs) require, on average, more repairs than gas-powered vehicles in all repair categories.
Specifically, according to the yearly study, gas and diesel-powered vehicles average 180 problems per 100 vehicles (PP100), while BEVs and PHEVs are 86 points higher at 266 PP100.
“Owners of cutting edge, tech-filled BEVs and PHEVs are experiencing problems that are of a severity level high enough for them to take their new vehicle into the dealership at a rate three times higher than that of gas-powered vehicle owners,” said Frank Hanley, senior director of auto benchmarking at J.D. Power.
However, the report further notes that the gap between Tesla’s BEV quality and that of traditional OEM’s BEV quality has closed, with both ranking at 266 PP100. In the past, Tesla has performed better, but this year was brought down in rankings by customer dissatisfaction with the removal of traditional feature controls such as turn signals and wiper stalks.
The study’s data is based on responses from 99,144 purchases and lessees of new 2024 model-year vehicles who were surveyed after 90 days of ownership. The study was fielded from July 2023 through May 2024.
To see the full report, click here.
