Toronto, Ontario — The Canadian Welding Bureau’s (CWB) Canadian Collision Repair Academy (CCRA) invite the industry to register for the upcoming four-day Progressive Repair Planning program. This training is aimed at experienced estimators that are proficient with estimating software and web-based applications.
Instructors say estimators can gain confidence by acquiring new knowledge on capturing, retaining and collaborating with insurers on repair plans by implementing OEM procedures and industry-approved resources for current and new generations of included and not-included opportunities, among many other topics.
“Our goal for this program is to exhibit the value of providing your repair planners with OEM-approved repair knowledge to be able to proactively document and explain the repair, as well as accessing the many industry-recognized documentation and websites,” said Jean-Marc Julien, collision repair instructor for CWB’s CCRA.
The course agenda consists of:
- The state of estimating in today’s collision repair industry
- Individual roles and responsibilities in the repair facility
- Factors of influence that affect vehicle safety, customer satisfaction and a proper estimate
- How to achieve success in collaborating/negotiating a safe and efficient estimate
- How to achieve success in introducing a new culture of repairability in the facility
- How profitability will be impacted addressing commonly missed labour and consumables
- Understanding new vehicle safety systems and engineering, and their effect on repairability
- Effective verbal and written communication to access and share recognition of the OEM requirements and the published position statements to produce a safe repair
- Discussion repair decisions that could cause liability concerns
CWB says the four-day program benefits estimators, repair planners, CSRs and technicians.
“Our mutual goal and primary goal is and always will be to provide a structurally sound and safe repair for our consumers,” wrote the organization in a release.
Click here to learn more about the upcoming Progressive Repair Planning Program courses. If you are interested in booking the discounted rates of Nov. 11, Nov. 18, Nov. 25 and Dec. 2, contact ccra@cwbgroup.org or call 289-971-4668.
