Toronto, Ontario — Saputo Capitol Collision, the Canadian-based MSO with four locations across Ontario, has announced a partnership with Tractable to use its artificial intelligence (A.I.) solutions for vehicle repair.
Notably, Saputo is looking to use Tractable at its carrier-branded collision centre at the start of the vehicle intake process for repairable vehicles.
Joe Saputo, CEO of Saputo Capital Collision has just recently opened his CARSTAR-powered Oakville East/Mississauga South location, primarily aimed at repairing policyholder vehicles with no delay in approval from the carrier.
According to a recent press release, this joint venture between Saputo and Tractable is reportedly one of the first partnerships of its kind and is aimed at creating more efficient communication strategies between insureds.
The press release further noted that to also facilitate communication with customers, Saputo’s Collision Centre is sending a Tractable link to customers at initial contact before they even step foot inside of the shop. Saputo’s is then able to use Tractable A.I. to see what panels on the vehicle need to be replaced and begin the parts ordering process, instructing the customer to drop their car off only after critical repair parts have arrived. By bringing vehicles in only after the parts have arrived at the shop, Saputo is hoping to reduce effort on the customer and improve the key-to-key time, to ultimately return the car to the insured quicker and with higher quality.
“We couldn’t be more excited to bring Tractable into our workflow and improve the overall experience of the carrier policyholders,” said Saputo. “We are doing something in the industry that no one has ever done before and are on our way to creating what we hope will be the best customer experience possible.”
“The goal of the partnership is to be proactive, rather than reactive,” explained Natasha Woods, VP of Saputo Capital Collision Group. “Tractable will allow us to streamline the gap between the first notice of loss and the repair, improving KPIs such as touch time and cycle time.”
“Saputo Capital Collision already has an industry-leading reputation,” said Alex Dalyac, co-founder and CEO of Tractable. “We couldn’t be more excited to partner with them to deliver policyholders an extraordinary experience and continue to innovate in the industry.”
One Response
I’m happy to hear that you’re using Tractable, last year I did some work for them to show how easy it will work for the industry, mainly body shops with insurance companies. Please keep me posted how everything turns out. I’m sure that the customers will be happy with this process.