St. Louis, Missouri -- March 17, 2017 -- CARSTAR recently held its inaugural CARSTAR North America Operations Retreat at Hunter Engineering Headquarters in St. Louis. The intent of the retreat was to engage in strategic planning to drive continued performance improvements across the network.
“The CARSTAR North American Operations Team has a combined total of more than 500 years of tenure in the collision repair and insurance replacement industries. Our culture, knowledge and commitment to our franchisees and insurance partners is the lifeblood of our team,” said Melissa Miller, VP Operations for CARSTAR North America.
The team collaborated and explored ways to improve its Performance Based Agreements (PBA) initiatives as well as improve franchise performance and profitability through the CARSTAR EDGE Performance Platform, CARSTAR’s sequenced operational process.
A statement from the company says throughout 2017, the team will continue to focus on improving the 3Cs: Closing Ratio, Cycle Time (LOR), and CSI through implementation of the CARSTAR EDGE Performance Platform.
Mark Algie, Business Development Manager, and Heather Green, Master Black Belt, with 3M Automotive Aftermarket Division, delivered a training session on Value Stream Mapping and Lean Process Solutions. The team also went onsite to two different CARSTAR locations for hands-on learning.
“This continues our long-standing strategic partnership with CARSTAR, which launched in 1992, and our focus on helping CARSTAR driving their best-in-class performance in a highly competitive market place,” said Algie.