San Diego, California — November 15, 2016 — Mitchell has announced an update to Mitchell Connect, its web-based workflow solution for repair facilities. This new version allows shops to receive assignments, and send estimates, photos and other documents to insurance companies, even if they are not in a carrier’s Direct Repair Program (DRP).
“Our enhanced Mitchell Connect is a testament to our commitment to listening to our customers’ needs,” said Debbie Day, Executive Vice President and General Manager of Mitchell’s Auto Physical Damage Group. “Better communication between repair shops and insurance companies is the key to the success for both. We’re happy this new update now empowers all customers, regardless of whether they are in the network or repair program, to conduct basic tasks aligning workflow across the board.”
Additionally, Mitchell will soon introduce its TechAdvisor offering as a standalone capability. According to a statement from the company, this new solution will eliminate the time consuming process of launching RepairCenter Quick Start anytime a TechAdvisor user wishes to search for a repair standard or vehicle dimensions. Mitchell says its TechAdvisor product provides the most up-to-date repair standards and procedures that are easy to understand and comprehensive. Not only has the user interface been upgraded, the recently enhanced version of TechAdvisor also features the newly launched CAD Viewer JS for vehicle dimensions. This viewer has retained the interactive dimensions and tool tips and Mitchell says it is now even easier to navigate. A statement from the company also says the CAD Viewer JS has completely removed the need for users to maintain a certain version of Java in order to access the vehicle dimensions.
For more information, please visit mitchell.com.
