San Diego, California — December 2, 2015 — Mitchell International has announced that it has entered into a long term agreement with Insurance Company of British Columbia (ICBC) to serve as its new material damage solution provider.
Mitchell, along with Guidewire Software, have created a strategic partnership. The system Mitchell will provide to ICBC will be an integrated solution utilizing Mitchell WorkCenter solutions and Guidewire ClaimCenter.
“Mitchell is proud to partner with ICBC, one of the largest insurance providers in Canada,” said Alex Sun, President and CEO of Mitchell. “Our industry leading estimating and workflow platform will enhance ICBC’s material damage solution, providing complete estimating tools built to streamline and optimize the claims process for insurers, collision repair shops, and other vendors.”
A statement from Mitchell says the deal will allow ICBC repair facilities and claims personnel to better manage customers through a system that offers:
– Single workspace environment for adjusters to manage key claim activities
– Automated estimating with integrated alternate part search capabilities
– Comprehensive shop communication solution that facilitates the seamless transfer of documents including estimates, invoices, photos and reports
– Repair status module to enable repair facilities to communicate the repair status and provide email and text notifications to customers
– A “total loss” solution that delivers fair, verifiable, easy-to-explain total loss values
– Comprehensive reporting solution
“After a rigorous strategic sourcing process, ICBC selected Mitchell as a result of Mitchell having a comprehensive suite of solutions and their strong commitment to being a leading provider in Canada,” said Brian Jarvis, VP of Claims at ICBC. “ICBC and Mitchell are excited to deliver an improved experience to our customers, business partners and employees through the implementation of Mitchell’s material damage solution. We also look forward to the opportunities of further integration of Guidewire ClaimCenter and Mitchell’s expert solutions, which will drive more efficiency and better user experiences.”
Mitchell is a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) insurance industry and their supply chain partners. The company’s SaaS infrastructure enables is used by more than 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities.
For more information, please visit mitchell.com.
