Victoria, British Columbia — In an industry update, the Automotive Retailers Association (ARA) has announced that it recently spoke with the Insurance Corporation of British Columbia (ICBC) senior management to clarify the organization’s policy and procedure regarding retroactive clawbacks.
Specifically, according to ARA’s notice, the organization questioned the ICBC on labour clawbacks in the instance of an estimator receiving approvals from the ICBC to work a set amount and then having the time changed after the work had begun.
In response to the ARA’s notice, the organization reported that ICBC’s senior management responded by stating that its policy is not to claw back payment where certain conditions have been met.
The notice added that “the estimator does not have the ability to claw back payment or adjust the agreed terms. Full compensation is due to the service provider.”
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