Hamilton, Ontario — With six new Canadian locations in 2021, CARSTAR is continuing its growth trajectory, while upholding strong metrics across its operational key performance indicators.
“Our family of CARSTAR owners have demonstrated incredible perseverance through the challenges of last year and their commitment to excellence is nothing short of inspirational,” says Jeff Labanovich, chief operating officer, CARSTAR Canada. “We are proud to see our owners enhance their premier level of operational excellence, while still growing their operations to better support the communities they serve.”
The franchise reported that both length of rental and touch time were reduced by over 20 percent and an NPS of over 80 percent has been maintained throughout the first half of the year.
CARSTAR owners across Canada continue to put their communities through a variety of charitable initiatives.
For the second year, the CARSTAR MK Auto Group provided complimentary vehicle cleanings to frontline workers from Alberta Health Services and local fire departments.
The team at CARSTAR Lethbridge, participated in its annual community Coulee Clean-Up. Several locations across Canada are also hosting car wash and car show events this summer to raise valuable funds for Cystic Fibrosis Canada.
“We are grateful for our customers, industry partners and vendors, who continue to support our CARSTAR family,” continues Labanovich. “Maintaining the highest level of operational excellence while giving back to the communities we work and live in is our way to show our continued appreciation. It is an exciting time to be a part of the CARSTAR family and we look forward to the innovative initiatives we have ahead.”
As travel restrictions continue to ease in regions across the country, CARSTAR says it looks to continue welcoming premier owners to its growing franchise family.
Visit CARSTAR.ca for more information.
