Toronto, Ontario — An American white paper suggests OEMs need to do a better job generating demand for original equipment (OE) parts, with customers requesting the parts only about 20 percent of the time.
Carlisle & Company, a source of support and solutions for vehicle manufacturers, along with MOTOR recently found that although OEM parts are typically viewed as better quality, they do not compare to non-dealer sources in terms of price, margin and delivery.
IRFs purchase just as many OEM parts from non-dealer sources, they do from dealer sources—43 percent of IRF’s parts inventory is made up of OEM parts, but only half are directly purchased from a dealer, said the study.
The company’s white paper is based on its survey sample of about 1,150 independent repair facilities (IRFs) and asked participants about their demographics, parts purchases, order process, and opinions on OEM parts.
It is important to note that there are significant regional differences when it comes to buying OEM parts.
To download the full white paper click here.
