Mississauga, Ontario — June 29, 2017 — CSN Collision Centres has announced that its new “A Penny for Your Thoughts” customer survey campaign has received over 10,000 “thoughts” from customers across Canada.
“At CSN, there is no better confirmation that you’re doing the right things other than satisfied customers. Our goal is to achieve the highest levels of service across the country,” says Flavio Battilana, COO of CSN Collision Centres.
A statement from CSN Collision Centres says the network insists on very high standards for customer satisfaction.
“As a network, we’re always going the extra mile when it comes to exceeding the expectations of our customers,” says Jenny Trokic, CSN’s Marketing Manager.
The “A Penny for Your Thoughts” campaign revealed CSN’s most recent Net Promoter Score is 87.71. Net Promoter Score measures the willingness of customers to recommend a company’s products or services to others. It is often used as a proxy for gauging a customer’s overall satisfaction. In some ways, you can think of it as a scientific look at the effectiveness of word-of-mouth.
“Preaching a culture of world class customer experience is one thing, but practicing this culture is another. Our results show that our CSN collision centres are clearly practicing it,” says Trokic.
A statement from CSN Collision Centres says the network would like to thank every CSN collision centre for putting the needs of their customers first. CSN says its “A Penny for Your Thoughts” customer survey campaign will continue to run as a means of gathering data to improve the overall CSN customer experience across the country.
For more information, please visit csninc.ca.
