By CRM staff
Toronto, Ontario — December 19, 2018 — The exclusive Paddock Motor Club in Burlington played host to Consolidated Collision Services for their Fall Ontario Network Meeting on November 15th, bringing together over 70 delegates from across the province including dealer principals, general managers, CFO’s and collision centre managers.
“Our unwavering commitment to investing in operational and customer service excellence across our network has resulted in happy insurance partners and has positioned our members to be market leaders in terms of performance and repair capabilities,” said Mike Beier, general manager of CCS, who started the day by providing the group with an update on the growth and year to date insurance results for the Network, sharing its current market strategy and an overview of plans for 2019 and beyond.
The network meeting was attended by representatives from over 45 different dealer and dealer groups from all corners of Ontario. Nine of the participants were new members experiencing their first CCS network meeting.
First time attendee John Marlowe, collision centre manager at Heffner Lexus Toyota in Kitchener, Ontario said “The CCS team definitely has their finger on the pulse of the industry. Their focus on achieving OEM Certifications and the unique position of dealership collision facilities were just a couple of highlights. The guest speakers were knowledgeable and candid, bringing even more value to an already informative meeting.”
Highlights of the day included presentations from vendor partners Enterprise Holdings and Progi, as well as insurance partner Aviva Canada. Grant Northcut, manager, auto vendor relations and Kirsten McMillan, systems thinking lead from Aviva hosted discussions on new and improved shop scorecards, as well as an interactive presentation encouraging collision centres to look at their operations the way their customer would look at their shop, and the impact of providing true customer experience.
The day included an invite-only lunch where members were able to catch up with fellow colleagues as well as connect with industry vendors invited for the day. For those brave enough to stay after the meeting as the snow began to fly, guests were treated to a true Paddock Club experience including racing simulators, virtual golf and the chance to roam amongst the many exotic cars displayed on site.
Plans are well underway for the spring network meeting happening April 10 and 11, 2019 in Niagara Falls. This two-day network event will be held in conjunction with ACE (Automotive Conference and Exposition) the annual convention for Consolidated Dealers Co-Operative and the Trillium Auto Dealers Association.
CCS is operated by Consolidated Dealers Co-operative based in Woodbridge, Ontario. CCS is a new car dealer only collision repair network and currently has 66 new car dealer collision centres in three provinces and one US state representing more than 165 new car dealers across Ontario, Alberta, Manitoba and Michigan. Further information about CCS can be found at ccsdealers.com.
