Ottawa, Ontario — November 25, 2015 — Throughout 2015, the Canadian Collision Industry Forum (CCIF) has led the first ever collaborative project of auto insurers and repairers focused on advances for the industry and consumers. The initiative will streamline a portion of the pre-repair claim process to improve customer experience and industry productivity. With a focus on the First Notice of Loss Assignment, the CCIF has brought together leading repairers and insurers to drive substantial improvement in customer satisfaction, number of rental days and total days from accident to return to the customer.
For the industry, the goals are to get the car in faster and out faster, and reduce the need for calls and emails throughout the process. For repairers, a reduction in non-productive labour costs is a vital objective. In an exciting development, five of Canada’s leading automobile insurers have agreed to 18 items that will form the basis of a common FNOL assignment to repairers.
Building on multiple industry meetings and individual discussions with 10 insurers and repairers who collectively represent over 60 percent of collision repairs, CCIF secured the agreement in a September 9 meeting held in Toronto. Since the agreement, other insurers have indicated their intention to adopt the shared 18 items listed below as separate fields in their FNOL assignment to repairers.
While all insurers will continue to maintain individual approaches to the First Notice of Loss, participating insurers will adopt all of the critical items listed below as separate fields as system changes permit. This is a major milestone to improving the collision claim and repair process for customers and the industry.
First Assignment Critical Item List
1. Insured’s Name, clearly itemized into First & Last Names
2. Insured’s phone numbers
3. Insured’s Physical Address
4. Insured’s Email Address
5. Adjuster’s Name
6. Adjuster’s Email
7. Adjuster’s Phone Number(s)
8. Claim Number
9. Date of Loss (DOL)
10. Deductible Amount
11. Coverage for Rental • Yes or No
12. Policy Endorsements
13. Rental Vehicle Already Acquired or Arranged • Yes or No • Rental Company • Rental Confirmation #
14. HST or GST Exemption • Yes or No
15. Vehicle Status • Drivable or Non-Drivable
16. Claim Without Prejudice • Yes or No
17. Type of Loss • Drop down of IBC Codes
18. Area of Damages (Driver’s Side, Front End, Rear End, etc.)
For more information on CCIF, please visit ccif.ca.
