By CRM staff
Toronto, Ontario — January 25, 2019 –– CCIF Toronto is officially underway. The 20th-anniversary event, which includes an 80 booth tradeshow, kicked off with an afternoon of seminars, including an informative presentation from Collision Repair contributor and author Jay Perry.
Perry spoke about what it means to be a leader in the workplace and changes employers can make to improve employee satisfaction.
“30 percent of people aren’t quitting the business, they’re quitting their boss,” said Perry.
Perry pointed out the importance of employee engagement has in the workplace and how it’s crucial for employers to create a positive work environment.
“There is a direct correlation between the happiness of employees at work and productivity,” said Perry. “One in four employees is fully engaged.”
According to Perry, employers aren’t doing enough when it comes to employee engagement and as a result, are costing their businesses in the long-run. One of the negative impacts Perry touched on was job retention and the costs associated with employee departures.
“Let’s take a look at the most visible job, a CSR. Moderately paid; by having one leave you can expect to replace them to cost three month’s salary,” Perry said. As you get higher up higher up the ladder, that costs grow exponentially.”
Festivities will resume tomorrow, starting with a registration breakfast at 7 a.m.
