BRITISH COLUMBIA | REGIONAL NEWS
GIVING THANKS On October 1, August Luxury Motorcars held an event to raise funds for the Okanagan Fire Relief Fund in response to the British Columbia wildfires. Owner of August Luxury Motorcars, Matt August said through the Dream Rally and other events, he’s gotten to know many local firefighters and RCMP officers, and this event […]
LOOKS GOOD FROM AFAR—BUT IT’S FAR FROM GOOD
When it comes to collision centres, don’t let looks be deceiving Column by STEFANO LIESSI Looks aren’t everything, but appearances are a vital part of your statement as a business. When we enter a dining facility, we don’t want to see cluttered tables with evidence of the prior patrons. I’m not interested in seeing what […]
DEVELOPMENT = GROWTH
Jay’s tips and tricks for learning leadership Column by JAY PERRY In our work with developing great leaders, we find there are certain core competences that are required for leadership. The challenge to most of us is that we haven’t had any formal training or even exposure to how to build these things within ourselves. […]
KEEPING IT CLEAN
Customer friendly means staying clutter free Column by MEGHAN MCEWEN Cleanliness is next to godliness, the age old saying goes, and it’s true. Customers walking into your office don’t want to glance through the window and see a dirty, dusty, grimy shop. That will never instill confidence in the quality of your repair job. (It […]
AS A COLLECTIVE INDUSTRY
Where we’ve been and where we’re going, from the perspective of shop operators Column by WADE BARTOK, CONNOR JAMESON Vehicles have been arriving at collision centres since the dawn of car crashes. Damage is rarely the same; it takes a wide range of skills to achieve a successful repair. This has created a highly resourceful […]
INSURER REPORT CARD 2023
There’s static in the air, suggests this year’s Insurer Report Card readings By ALLISON ROGERS Human nature: the eternal struggle to get along. We’re a diverse bunch with conflicting interests, biases, and an uncanny ability to argue over anything. And, when it comes to the ever-complex relationship between insurers and repairers, it can feel like […]
SCHOOL IS IN SESSION
3M offers hands-on training at new Skills Development Center By SARAH PERKINS According to industry research, 34 percent of automotive shop owners believe that finding qualified technicians is the single biggest challenge they face. Comparatively, TechForce projects a shortage of over 100,000 collision technicians by 2026. Luckily, for collision repairers across North America, school is […]
A MATTER OF PRECISION AND PASSION
For the Douglas family, collision repair is a community affair By SARAH PERKINS Navigating the intricate world of automotive care requires more than just tools and expertise; it demands a commitment to excellence and a passion for precision. For CSN Harold’s, passion and precision first began when Harold Fjellstrom started the business in 1973. Fast […]
MEETINGS IN MUSKOKA
CSN unplugs for annual conference CSN encouraged licensees, insurance partners, industry vendors, OEMs and other conference go-ers to unplug from the daily frenzy at this year’s annual event. Held at the stunning Deerhurst Resort in Ontario’s Muskoka region with an “Unplugged” theme, the location encouraged disconnection from the daily frenzy and helped attendees dive into […]
ELECTRIC NATION
EV Repair Tour, supported by Fix Network, brings electrified collision insight across Canada By ALLISON ROGERS Collision Repair magazine recently took its EV Repair Tour, supported by Fix Network, across Canada, where hundreds of the industry’s professionals turned up to show their dedication to vehicle electrification and the complex repairs that accompany such a move. […]
