OE Repair Information: Are we doing enough?
By Ben Hart Here we are in 2020; an industry that has endured many challenges as we have progressed over the last decade. I’d like to think that we are all performing better and safer repairs today; though, I am constantly hearing similar rhetoric from numerous shops, vendors, insurance companies and training providers (myself included) […]
Being There: Communication is a multifaceted tool
By Jay Perry Every piece of research on what to do as a leader during tough times seems to contain this one common thread—communication. It cannot be overstated as to how the proper communication is critical to the wellbeing of your company—the challenge is the ‘proper’ part Many think communications are restricted to sharing how […]
How to Paint Graphic Flames
By Cecile Bukmeier Have you ever wondered about the process of painting old school graphic flames? The kind that you see laid out across hot rods at classic car shows and on the covers of magazines. The main goal of any flame job is to accentuate the build-style of the hot rod, to give it […]
The Clouded Future of Training: A glimpse into in-shop training in the post-pandemic era, from products to certifications
By Stefano Liessi Let’s face it, many of us just don’t know what we don’t know. At times this can be a very scary reality in our collision world. We probably are tired of hearing the preaching of OEM procedures and ADAS calibrations etc. Fact is, it is new to us and not going away […]
Listening to Lead: Crush assumptions through active listening
By Jay Perry I was recently interviewed for a podcast on leadership. One of the points I emphasized to the audience was that there is far too much assumption within the way companies operate, and it starts with its leaders. Making assumptions is a source of all kinds of waste including time, money, energy, resources […]
High Expectations: You’ll find success in wanting the best
By Chelsea Stebner I’m known by my team and friends as a woman with high expectations—and I own that! The high expectations of our team results in high levels of customer care, quality service and product. I’m reminded of it every time I receive outstanding care and service as well as every time a business […]
Responsible Vehicle Retirement
By Steve Fletcher As we start to emerge from COVID-19 lockdowns in both Canada and the U.S., thoughts are turning to how we effectively reopen our economies and some of the strategies we employ to make it possible. A key thing to note, is that the way in which this is done needs to be […]
Leading By Example: Jay Perry talks leadership
Toronto, Ontario — Jay Perry, founder and CEO of Ally Business Coaching and regular Collision Repair columnist was recently featured discussing the concept of leading by example on Marcel Schwantes’ Love in Action podcast. During the 40-minute episode, Jay shares some of his theories on leadership, including the characteristics of someone capable of leading through […]
The Post-COVID Classroom: Ben Hart on post-secondary education
By Ben Hart As I sit here and write this, I long for the days of normalcy; in fact, I haven’t even seen a classroom in months. This COVID-19 world we are experiencing has created more questions than answers and the same can be said for the future of post-secondary training. At this point, most […]
Collision Counsel: Ronald M. Snyder on labour, layoffs and the pandemic
By Ronald M. Snyder The COVID-19 pandemic has impacted businesses across the industry spectrum in a manner not previously seen in a generation. Its collateral effect upon employees is nothing short of devastating. In response, both the Canadian federal and provincial governments have issued an array of support measures and guidelines that are continually being […]
