Held to Account: Jay Perry on responsibility and continuous improvement
By Jay Perry One of the most challenging parts of leadership is the issue of accountability. We all know and want the benefits that can come from holding ourselves and our team to account for quality of services or products, our policies, actions and decisions but the balance required to do it properly can be […]
Build Back Better: Dave Luehr releases article on improving shop performance despite uncertainty
Toronto, Ontario – People did their best to survive the various calamities of 2020; people are now doing their best to prepare for the unexpected in 2021, but for auto industry icon Dave Luehr, just prepared isn’t good enough. In his most recent article from his Elite Bodyshop Solutions platform, Dave Luehr says this year […]
The Good Life: Your good life is not a goal—it’s right now
By Chelsea Stebner I think that many of us know one of the very best ways to learn is through listening and conversation with other like-minded people who are in similar leadership roles. It is often a lonely place to be. I love the opportunity to network at industry events, roundtables, and conferences simply to […]
Don’t Be a Guesstimator: Forty says do your research and remove the guesswork
By Forty, the Progressive Estimator It isn’t very often that the wheel is reinvented, but what happens to the old wheels when they have been improved upon? With each improvement of accuracy and performance, how long until the older model becomes a past solution to a non-modern problem? With today’s manufacturing processes and the further […]
Forged In Fire: A welcome fresh start follows the flames
By Jay Perry At the mention of the Metal Ages, we can all conjure up images of blacksmiths working the metal of their craft using fire to strengthen the product of their labour. I think this is an appropriate metaphor for the year that is finally in the record books: 2020. It was a tough […]
Our Year: Happy New Year from Collision Repair magazine
By Allison Rogers Traditionally, the annual flip of the calendar marks a fresh start. This could not be more welcomed as we leap into 2021. Last year marked almost 365 days of challenge—yet Canada’s collision repair community pulled through as an essential service, proving how powerful it can be in the This new year—2021—may still […]
When it Comes to Training, the Time is Now: ‘Later’ is a Synonym for ‘Never’
By Stefano Liessi Does anyone remember the year 2000, and all the speculative horrors associated with the rollover from 1999? All the computers were predicted to crash, stock markets would shut down, electrical grids would perish, and we would be left in the dark ages. When New Years Day arrived, nothing happened. The odd old […]
Find Your Missing Piece: How do you hire the perfect fit?
By Chelsea Stebner Right People. Right Bus. Right seat? We hear so much about making sure we’re all hiring the right people to join our teams. When it comes right down to it, how do we really know? I bet that none of us are HR experts or have specialized training in that area and […]
Navigating the New Year: Santa knows who’s skipping the sanitizer
By: Steve Knox When he came down the chimney, was Santa wearing a mask? Oh, what a different world we’ve found ourselves in. Looking back to 12 months ago, Canada now seems like it was an untamed wild west. In the not-so-far-off olden days, we would sit close and talk to customers visiting our businesses. […]
The Numbers Game: Pay attention to what your KPIs are telling you
By Jay Perry There is a great deal of emphasis on key performance indicators (KPIs) these days and with good reason. These numbers tell a story—but that’s where they can become very confusing and start us down a road that can take us away from our goals. Before we get any further into this conversation, […]
