Hamilton, Ontario — October 27, 2015 — CARSTAR Automotive Canada held its semi-annual Multi-CARSTAR Store Owners (MCSO) performance group meetings in Toronto recently, focusing on the unique challenges and opportunities faced by owners that run multiple CARSTAR locations.
The CARSTAR MSCO performance group is an exclusive gathering of 41 individual MCSO groups, representing 125 CARSTAR stores.
Facilitated by renowned business performance specialist Michel Guerette, the group comes together twice per year to discuss financial performance, hot button industry topics and to participate in breakout sessions geared towards enhancing and optimizing profit and performance in a multi-store setting.
Jim West served as a guest speaker for the event. West is the CEO of CARSTAR Collision Care Centres, an MSO operating 10 locations in Ohio. He shared his strategies and best practices, outlinining how his organization went from two to 10 locations and what was required in each phase.
“Having a multi-store owners group is unique in the industry and provides significant value to our franchise partners,” says Michael Macaluso, President of CARSTAR. “The participants are able to discuss a variety of items and topicsthat are unique to those involved in running multiple locations. The dialogue and conversations that take place amongst the owners are invaluable to everyone.”
While in the Greater Toronto Area, the group toured three CARSTAR locations in Oshawa and rounded out the first day of meeting with an exclusive tour and reception at the iconic Hockey Hall of Fame.
Prior to the MCSO meeting,CARSTAR hosted its CARSTAR Strategic Action Committees (CSAC). Over 20 of CARSTAR’s Franchise Partners are involved in CSAC, which also meets semi-annually. There are five committees in the various business units including Insurance, Branding, Retail & Diversification, Operations, and Human Resources. Each committee is led by the department manager and together they discuss important business initiatives within that domain.
For more information, please visit carstar.ca.
