Nashville, Tennessee — “Back to Basics: Best Practices for Service Excellence”, the next installment of Dave Luehr’s Elite Body Shop’s webinar series will be held next Tuesday, July 26 at 2 p.m. ET.
Nick Schoolcraft and Tina Biancalana from Pheonix Solutions Group will host alongside Luehr, where the trio will “uncover the truth about what makes a great repair experience and discover the secrets of best-in-class shops who not only meet their customer’s needs but also anticipate the unspoken ones.
“Most collision repair shops have experienced a rush of work in the past few months, with some scheduling customers several months in advance,” wrote Elite Bodyshop Solutions in its webinar announcement message. “The backlog of work combined with parts shortages, staff shortages and demands from insurance companies can blind shops to one of the most important components of their business–their customers.”
Click here to register for next week’s session.
