North Richland Hills, Texas — August 29, 2016 — The Automotive Management Institute (AMi) announced in June that it was rolling out a revamped curriculum focused on the needs of a changing industry, including courses designed to upgrade the skills of front office personnel. For more on this, please see “Inside View: Jeff Peevy on the ‘Next Generation’ Automotive Management Institute.”
Regarding the revamped curriculum, AMi has aligned industry training into comprehensive educational curriculum, that once completed, provides certificates and professional designations for Collision Repair Customer Service Reps, Office Managers, Managers and Master-Level General Managers. AMi plans to launch a professional designation for Estimators later this year.
The new online courses are organized by presenter. AMi has lined up some of the industry’s most popular consultants and speakers to provide course content.
Mike Anderson Series
• Improving CSI – On the Phone – Length: 30 mins AMi Credit Hour: 1
• Improving CSI – During the Sale – Length: 65 mins AMi Credit Hour: 2
• Improving CSI – Check in and During Repair – Length: 30 mins AMi Credit Hour: 1
• Understanding Financial Statements – Length: 30 mins AMi Credit Hour: 1
• You Don’t Know What You Don’t Know – Length: 30 mins AMi Credit Hour: 1-
• Scheduling Best Practices – Length: 45 mins AMi Credit Hour: 1
• Profitability – Length: 30 mins AMi Credit Hour: 1-
• Parts Management – Length: 45 mins AMi Credit Hour: 1
• KPI Basics – Length: 30 mins AMi Credit Hour: 1
• Job Costing – Length: 30 mins AMi Credit Hour: 1
• Budgeting Basics – Length: 30 mins AMi Credit Hour: 1
• Bookkeeping Basics – Length: 30 mins AMi Credit Hour: 1
Mark Claypool Series
• Email and Internet Security – Length: 30 mins AMi Credit Hour: 1
• Website and SEO Basics – Length: 45 mins AMi Credit Hour: 1
• Social Media Management – Length: 35 mins AMi Credit Hour: 1
Frank LaViola Course
• M.A.D. About Generating Referrals – Length: 30 mins AMi Credit Hour: 1
Frank Terlep Course
• Three Steps to Successful Marketing – Length: 45 mins AMi Credit Hour: 1
All of the courses listed above are available through amionline.org. When setting up a profile, be sure to choose “Collision Repair Segment” and a “Professional Designation” to pursue. To access a particular course, search using the instructor’s last name.
