Toronto, Ontario — Telematics-enabled claims could gain popularity post-COVID as decreased auto sales and miles-driven declines prompt automakers to highlight the benefits of connected claims.
Gotsch, direct and industry analyst for CCC Information Services shared her thoughts on telematics-enabled claims post-COVID during Guild 21’s monthly webinar on Thursday.
According to CCC, U.S. collision claims are down approximately 24.7 percent to date.
As pandemic protocols spurred all non-essentially businesses across North America to shutter their doors in the throes of the virus, miles/kilometres driven saw significant declines.
With less traffic—and fewer cars insured—the automotive sector now has the opportunity to drive home the benefits of telematics-enabled claims, including accident detection, recommendations on best methods of inspection based on collision, assessment on the need for emergency roadside services and more, said Gotsch.
While fewer cars on roads have resulted in a decrease in bumper-to-bumper collisions, people are driving faster on these wide-open freeways, says Gotsch, which means the accidents occurring are far more severe than these minor scrapes and scratches.
Telematics and vehicle connectivity permit an OEM to discover a crash, contact the consumer and recommend a repairer.
