For the Douglas family, collision repair is a community affair
By SARAH PERKINS
Navigating the intricate world of automotive care requires more than just tools and expertise; it demands a commitment to excellence and a passion for precision. For CSN Harold’s, passion and precision first began when Harold Fjellstrom started the business in 1973.
Fast forward to today and the Douglas family— who have been in the collision repair industry since 1974, and first began their automotive repair journey with CSN Fort Saskatchewan— have now acquired CSN Harold’s to carry on the legacy first started by Harold Fjellstrom and their own family-oriented business that is almost 50 years strong.
Owners, and father-son team, Dennis and Bennett Douglas first acquired CSN Harold’s earlier in the year, noting that they felt the time was right to expand on the strong foundations that they had already put in place. In a continuation of the community and family-based spirit the two strive to offer in their own businesses, CSN Harold’s was acquired from family friends, the Dupuis family, and represents an amicable transition for a business dedicated to community service.
“The timing made a lot of sense—they were ready to leave the business and we were ready to expand,” said Bennett.
According to Bennett, as an automotive shop, CSN Harold’s is “a one-stop-shop or group of shops,” and as a result, when it comes to abilities and training, the Douglas family tries their best to be prepared for anything. “Being a small multi-shop operator, we have technicians specialized in every type of vehicle and calibration. We also have an automotive shop in our group of companies that addresses suspension, calibrations, and all automotive repairs when a specialist automotive technician is required,” Bennett told Collision Repair mag.
In line with an atmosphere of community spirit and the desire to provide what is needed to the community around them, Dennis and Bennett Douglas further outlined the importance of participating in local community initiatives as a business. Specifically, CSN Harold’s regularly participates in raising money and resources for food banks, Families First Society, and the Make-A-Wish foundation through local organizing events.
During their 45th anniversary in 2019, the Douglas family also invited the community to come celebrate by hosting a BBQ and car show. Passionate to the community and precise in their services, the father and son duo further described to Collision Repair mag how CSN Harold’s “has OEM certified technicians, topnotch equipment, and 99+ years of combined experience in collision repair.”
An affiliated automotive shop for suspension, calibration, and other repairs requiring specialist technicians, CSN Harold’s sees the value in knowledge and detail to create a diverse range of services while also preparing for the shifts and changes of tomorrow. CSN Harold’s general manager, Mike Crow, is excited to welcome customers to the shop and to continue building a welcoming and productive atmosphere.
As such, in the heart of wrenches, roaring engines and a legacy of repairs, CSN Harold’s stands as more than just a repair centre; it is a testament to expertise, family dedications and a commitment to keeping vehicles running smoothly by supporting a community that the Douglas family is more than pleased to be a part of.
