Ottawa, Ontario — June 18, 2017 — I-CAR Canada has announced it will release a new course in late June of 2017. The new course, “The Art and Science of Estimator Interactions,” is a four-hour live course focused on communicating with the customer, performing a thorough, accurate and well-documented estimate, and communicating with the insurer. The I-CAR course code is ES045L01.
As much as the repair process relies on repair and refinish technicians, estimators may be the most important contributors to profitability. According to an official statement from I-CAR Canada, “The Art and Science of Estimator Interactions” looks at both the soft skills needed for the job, such as accuracy, human interaction, communication, listening and conflict resolution, as well the scientific skills, including documentation, damage analysis, part pricing and working with the estimating system. A statement from I-CAR Canada says the course will be critical for every practicing estimator.
For more information or to register, please visit i-car.ca.
