THE ROYAL TREATMENT
With EV expertise and top tools, Royal Auto Collision is fit for the future At Royal Auto Collision, cars are treated as they should be—like kings and queens. The familyowned facility has been serving Mississauga, Ontario-area customers with the signature Royal treatment for the last 10 years. The Ayoub family, spearheaded by Sam, president of […]
THAT’S INCLUDED IN THE COST OF DOING BUSINESS
Nice try—no, it’s not Column by STEFANO LIESSI As we look, this month, at finances, I will keep this article a bit shorter as I don’t want to repeat the same points I have in the last piece I wrote, and at a recent conference I spoke at. To this point, I will only reiterate […]
RESPONSE VS. REACTION
Hold your fire—think it through Column by JAY PERRY It’s easy to become upset with circumstances presented within our day. Mature leaders know that they simply cannot give into the temptation of blowing up at someone. We must respond as opposed to react. This is a very difficult task for a leader as there seem […]
THE ONE-STOP SHOP
On the road to profitability, stay in your lane Column by JOHN MARLOWE Our industry is going through a very interesting time. Consolidation, OE certifications, electrification….so much is happening at the exact point where our shops have largely run out of capacity. Customer wait times are weeks out—or longer! Parts issues, while improving, are still […]
