Chasing Aftermarket: Customers prefer aftermarket service post-warranty
Toronto, Ontario — September 13, 2019 — A recent study on customer service satisfaction in the collision repair industry revealed that aftermarket facilities are doing a better job at attracting and retaining customers, especially as warranties start to expire. Canadian dealership repair facilities are trailing behind the aftermarket segment after a study in customer satisfaction […]
Game Changer: UV tech comes of age
By Stephen Armstrong in conjunction with UV Fastlane Ask an automotive collision repair shop owner about how to increase their productivity and chances are you will hear about the need to reduce pre-paint wait times. After using body filler on a repair, a technician might apply a glaze, followed by a urethane-based primer that must […]
Fusor 108B/109B Metal Bonding Adhesive from Lord
LORD Fusor 108B/109B metal bonding adhesive is specified for use by General Motors, Ford Motor Company and Nissan. It can be used for panel bonding, weld bonding and rivet bonding of properly prepared metals, including aluminum. Said to be six to eight times faster than typical panel bonders, the 108B and 109B adhesives provide […]
Building a Boss: Chelsea Stebner on leadership returns
By Chelsea Stebner Do all repairers dream of electric cars? Do you dream about bumpers? I do. Owning, managing or leading a business in this industry can overwhelm the best of us. With so many things thrown in a business leader’s way, managing to stay afloat can be stressful. I often wake up in […]
Executive Vision: Wedge Clamp’s Mark Greenberg
Toronto, Ontario — September 13, 2019 — When it comes to the collision business, few people can speak with as much authority as Mark Greenberg. Now serving as the vice president of Wedge Clamp Systems, a subsidiary of the Craftsman Group, the former auto repair technician-turned senior executive has been involved in the industry for […]
AV Report – September 13, 2019
Audi’s into AI German automaker Audi has partnered with a Waterloo AI company on driverless technology. DarwinAI, a startup based in Waterloo, Ont., creates artificial neural networks to simulate the human brain’s ability to learn, adapt and make decisions based on its environment. After a team of Audi engineers saw a reduction of more than […]
Collision Repair Industry Insider Episode VI: Industrial Hygiene
Toronto, Ontario — Sept. 13, 2019 — On this week’s Industry Insider, we speak with Mohammad Abdoli-Eramaki, an expert in industrial hygiene at Ryerson University. Abdoli-Eramaki explains the leading long term and short term safety concerns for collision repair facility employees. Check back on Fridays for more episodes of Industry Insider. You can catch up on old episodes […]
