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Cross Canada PDF Print E-mail
Articles - Features
Monday, 05 September 2011 12:18

From Newfoundland to Saskatchewan, we all have something to teach.

By Tom Bissonnette

I know that some shop owners tend to just stick to themselves, mind their own business and don’t concern themselves with the comings and goings of our industry. Sometimes I wish I could be like that—but really, I’m glad I am not. Because of my willingness to participate in the networking activities of our industry, I have had the pleasure to participate in one of the coolest employee relations experiments ever. My long-term friendship with Derrick Ryan from Torbay, Newfoundland provided us both with an opportunity to grow our young technicians, and gave us both a chance to better our shops with an exchange of our two young head painters.

The Exchange

Our lad, Brayden Neufeld, spent a week at Derrick’s collision repair facilty and his lad, Justin Codner, spent a week at our shop this past June. Both young men are stellar examples of excellence in their chosen profession, so it was a pleasure to allow them both the opportunity to experience their chosen industry from a different perspective. Here is what Brayden has to say about the experience:

“At first, I did not know what to expect. It was scary going to a different shop because I didn’t know if I would fit in or not. After a couple of hours of plane delays, I arrived in St. John’s and got picked up by two of the most amazing people I have ever met—Kathy and Derrick Ryan. They became my mom and dad for the next week and they made me feel totally at home.”

Know the Score

“Monday morning came and I met their staff. What a great group of guys! I was still scared that I might not fit in. Work started with a meeting letting the men know how many hours were in the shop, what hours they should leave that day and where they stood in regards to their goal for the month.

“It was like a sporting event; everybody knew the score. As the week wore on, I saw how important this was to the staff. They talked to one another, they knew what had to get done and figured out how to do it as a team. At this point I felt like I was fitting in and I was part of the team – what an amazing feeling!

Great Processes

“They had some great processes and policies that made the jobs go quicker and with better quality, to avoid comebacks. I always had work coming over from the body men so I was never standing around looking for something to do, I could not believe how much work these guys put through working together as a team, it was awesome! What a great group of guys!

“It was an amazing trip. The people I met are world class. Words can’t explain the type of people Kathy and Derrick Ryan are but I heard a phrase in Newfoundland about being the ‘best kind’ and that is what the Ryan’s are. All the people at their shop are the “best kind.” Just as we at Parr Auto Body feel like a family, where we care a lot for each other and what we do, I felt the exact same way at Garland Auto Body. Thanks to Tom and Derrick for allowing me this incredible opportunity.”

I hope that Justin felt the same way about his time at Parr Auto Body and his experiences with our people. We, like Derrick and his team, are a work in progress and we feel that with initiatives like this, we are moving in the right direction.

Last Updated on Monday, 05 September 2011 12:20
 
The Future for Repairers PDF Print E-mail
Features
Monday, 04 July 2011 13:59

IBIS delegates given an eye opening insight into technology and repair methodology.

Travel agents pitching Barcelona may have to add a new angle. Famous as the home of the world’s best soccer team, a beautiful international port and home to the Olympic Games in 1992, Barcelona now has another claim to fame; the meeting place of some of the top minds in the global collision repair industry.

Three hundred delegates, 24 countries represented, and a fantastic networking opportunity. IBIS 2011, held at the Hotel Arts in Barcelona, proved a major success.

Keynote speaker Kelly McDonald took delegates on a guided tour of demographics, cultural shifts and how this will impact on the world of accident repair. She told the audience, “Businesses now must think global but execute locally.” Rob Smale of Ageas stirred plenty of discussion with his “different” perspective on the insurer/repairer relationship. “Insurers don’t get up in the morning to give repairers work – we are a customer like any other.” She also spoke of the need to focus on “flow” within the repair cycle and remove all obstacles possible. “We don’t need websites telling customers how their car is doing if you deliver on a promise. Focus on economies of flow within the business.”

Delegates were also given an eye opening insight into the technology and repair methodology BMW has developed to create efficient repair practices and procedures.

Michael Geiger told delegates, “It’s not possible for bodyshops to repair all brands of vehicle. Why do dealerships outsource body repair but do servicing in house? Simple: high cost and huge investment.”

An interesting warning came from a Spanish facility owner in the audience who claimed collision repair facilities will soon have to choose body repair or refinish as the investment to do both is simply too high.

Day two of the conference commenced with a look at business practices in different countries, specifically China, and how businesses must adapt to match the culture.

Georg Tautz revealed some startling _ gures that three in 100 people in China drive a car and 70 percent of new car owners are driving for the very first time. He also emphasized the rapid growth of China by highlighting that VW has sold more cars in China in Q1 201 than in the whole of Europe. Tautz explained, “China likes to learn but does not like to be educated. People like to be told what to do and do it.”

Conference director, David Lingham was joined by Tony Aquila via a live video link from the US for a question and answer session on culturizing business.

“Localize to local markets,” said Aquila. “People want to know the mission, want it clear and be told they did a good job. That doesn’t change in any market. You always need core values within the business.”

Aquila also discussed the idea that you should build value within any market entered and not focus on taking from that market. He also warned, “Don’t go in thin; be prepared to finance over your mistakes, you will make them.”

Representing the collision repair sector was Nationwide’s Michael Wilmshurst and Sam Mercanti, CEO and President of Carstar Automotive Canada. Both discussed how they see the future for repairers explaining how they both see major change necessary over the coming years.

“The current UK model is not sustainable,” said Michael in reference to the general state of the UK repair sector. He used the analogy: “In a plane there are people in the front, others in the middle and others in the back. Different prices, same plane, same destination,” to describe how he sees repairers differentiating their services. In speaking specifially about Nationwide’s business model, he claimed, “In my opinion, we are half the size we need to be to satisfy the market.”

Sam Mercanti also spoke openly of how he sees the future for repairers. “You cannot afford to take your eye off the ball, our customers are constantly changing,” said Mercani. He also warned delegates, “It costs a lot of money to not look after your employees.”

IBIS is much more than a conference, it is the meeting point for the industry. The inclusion of a welcome party and international dinner offered the chance to network in a more relaxed business environment as well as enjoy the local surroundings.

Collision Repair magazine is the official Publishing Partner for Canada.

Last Updated on Monday, 04 July 2011 14:01
 
Strategy, Leadership and Soul PDF Print E-mail
Features
Monday, 27 June 2011 16:31

Key elements of the fifth annual WIN Conference.

The fifth annual Women’s Industry Network (WIN) Conference in San Diego brought together over 160 women from all segments of the collision repair industry. The first day included a keynote address on “Strategy, Leadership and the Soul” by Jennifer Sertl, founder and president of Agility 3R. Greg Horn, VP of Industry Relations at Mitchell International, presented an industry update detailing current trends as well as insights into the effects of the Japan earthquake and tsunami and thoughts on electric and micro vehicles hitting the US market. Afternoon breakout topics included Social Media, Leadership from the Inside Out and Personal Branding.

The ten conference scholarship winners were also recognized, including the two scholarships

given in the name of WIN’s Diamond Sponsor, AkzoNobel. “AkzoNobel led the initiative to create awareness about the contributions of women within the collision repair industry and has also been an ardent supporter of the WIN Association since its beginning,” said Laura Costello Director of Marketing for AkzoNobel Automotive and Aerospace Coatings Americas. We are honored to have two of the 2011 WIN student scholarships presented in our name. It is extremely gratifying to see an industry put practices in place to sustain opportunities for enrichment and future growth.”

Mary Kunz was announced as this year’s Cornerstone Award winner,. The award is given each year to a board member that exemplifies the values and ideals of WIN. In addition, a Cornerstone Scholarship was awarded to Jessica Crowley, a collision repair student at the College of Western Idaho, who will receive a donation from WIN to further her collision repair education.

The day concluded with recognition of WIN’s 2011 Corporate Sponsors which include: “We are thankful to each and every one of our sponsors. Their support of WIN is instrumental to our mission of engaging women in the collision repair industry,” said Kim White, WIN’s chair.

Day two started off with the Annual Scholarship Walk Presented by Enterprise. Over 100 women took to the streets of San Diego’s Gaslamp Quarter and raised over $5,000 through individual and corporate donations. The funds will be directed toward WIN’s various scholarship programs.

Following the walk, attendees were treated to a humourous, positive and thought-provoking keynote address on “Using Your Feminine Force for Good Car-ma” by Lauren Fix, recognized automotive and lifestyle expert and owner of Automotive Aspects.

Dr. Sara Mednick, assistant professor in the Department of Psychiatry at the University of California-San Diego delivered an insightful presentation on sleep patterns and the benefits of napping on memory and productivity. The afternoon continued with breakout topics on Hot Button Employment Issues and Lean in the Front Office.

The conference concluded with a panel discussion on Emerging Technologies & Repairability moderated by Ruth Weniger of Airbag Solutions. Panelists included: Sandee Lindorfer, Allstate Insurance; Jamison Cummings, Tesla Motors; Derek Naidoo, Auto Body Speed Shop; and Mark Olsen, VeriFacts Automotive. The panelists and attendees discussed hybrids, new safety systems and other new technologies facing the collision repair industry and the challenges and opportunities they present.

The fifth annual WIN Conference was sponsored by AkzoNobel, Allstate, ASE, BASF, Enterprise Rent-a-Car, DuPont, State Farm Insurance, Hertz, 3M, Sterling Autobody Center, Geico, Fix Auto, Carstar, PPG, Marco’s Collision Center, CSi Complete, ABRA Auto Body & Glass, LKQ, CAPA, Finishmaster, Symphony Advisors, 1-800-Radiator, Sherwin Williams, Mitchell, and CCC Information Services.

 
Spraybooth Maintenance PDF Print E-mail
Features
Monday, 20 June 2011 19:45

It’s a critical component of getting a return on your investment.

The paint spraybooth in a collision repair facility represents the single largest capital investment for the owner and its effective operation is one of the biggest concerns for every shop. A top quality spray and cure spray booth can cost over $100,000 so maintaining them is critical to make sure that investment pays off. Two experts in the field of spraybooth maintenance are Don Ives, “The Booth Man” and Keith Hayward, “The Filter Guy”. Don Ives services spraybooths throughout southern Ontario and Keith Hayward provides the filters that every booth requires. Here is what they have to say about effective spraybooth maintenance.

Air Flow

Spraybooths are generally designed to meet or exceed code at 100 feet per minute of air flow. This protects the painter by drawing overspray away from him and ensures that overspray is drawn to and trapped by the exhaust filters. With clean fans, stacks, and filters, all standard spraybooths will run with good air flow. When filters are clogged, either with dirt/dust at the air intake (ceiling) filters or with overspray it the exhaust (pit) filters, air flow is restricted. Other factors that effect air flow include overspray build up on fan blades and inside the exhaust stack.

Booths work best when they are running at slightly positive pressure. They should basically be balanced between air entering and exiting the booth, and by making them slightly positive, the extra air will be forced out any cracked seals around doors or any small gaps that inevitably exist. If a booth has negative pressure it will be drawing unfiltered air though those same cracks and gaps and end up landing on the car and fouling the paint job.

In downdraft spraybooths a good diffusion media filter is required. These filters usually come in blanket form and cover the entire ceiling of the booth. This type of media diffuses the air flow, forcing it to flow evenly across the face of the entire filter, creating a nice uniform air flow throughout the booth. Without diffusion media, the air would blast down through the booth under the air source, while the rest of the booth remains stagnant.

Air Quality

Clean air is critical to a good finish. Diffusion media is very efficient so it will stop all the dirt and dust that will cause problems in the finish. The key to good air quality is to ensure that the air coming into the spray area is forced through the filter.

When a booth is in the purge cycle, especially when it involves waterborne coatings, temperature must be maintained at the paint manufacturers recommended temperature.

Regular Maintenance Intervals

Most booths require a good maintenance cleaning every 1000 hours (or less) of operation depending on use. The filters need to be changed out when a service/cleaning is done and also in between service as required. A basic service includes cleaning the stack and the fan, the exhaust pit and changing the filters. Also cleaning the burner, greasing motor and bearings is required. A more thorough service also includes things like replacing door seals, cleaning light fixture glass, replacing light bulbs, cleaning booth walls and floor, re-caulking any gaps in the booth and anything else to bring it back to ground zero.

According to Don Ives, the Booth Man, “I find the biggest problem with maintenance is that most shops over extend the scheduling of booth cleaning. It is like car maintenance: if it doesn’t get done the car won’t perform to its optimum level.”

Waterborne Finish and Overspray

Waterborne coatings present two problems for spraybooths. First of all, the time, temperature and air flow required for effective curing of waterborne coatings all need to increase. Many spraybooths have now been retrofitted with air accelerators to improve air circulation.

Ives notes that “Air flow is critical to a good finish. It a booth is not maintained by cleaning and changing filters regularly, the new waterborne coatings are more likely to glaze over or sag. Air accelerators help with these problems but they do not eliminate the need for a well maintained booth.”

Secondly, waterborne overspray particles are comparatively huge, so they clog filters faster. “If a solvent based particle is the size of your fingernail, a waterborne particle is the size of your fist,” says Hayward. “Ideally exhaust overspray collection filters load from back to front, or bottom to top in a pit. With large waterborne particles the same filters will “surface load” or “blind.” When a filter blinds over, only the first 10 percent or so of the filter is being used. Over the years shops have trended towards more expensive filters that depth load, last longer and are changed out less frequently. However with filter blinding, generally the least expensive filter is best because it will need to be changed out much more often. By changing cheaper filters more often, material costs will be about the same but unfortunately labour costs and “hassle factor” will increase.”

Waterborne clearly presents challenges to spray booth maintenance but with regular booth cleaning, improved air flow, and more effective exhaust filters, those problems are solved.

 
Passion & Commitment PDF Print E-mail
Features
Monday, 23 May 2011 11:29

Shellie Andrews has the qualities to succeed.

Shellie Andrews is the Operations Manager of Dana’s Collision Center. She’s also the latest addition to the board of the Women’s Industry Network (WIN).

Dana’s Collision Center is owned and operated by Andrews’ father, Dana Alexander Although Andrews works primarily in the office, she started out in the wash bay and the mixing room. When it comes to WIN, Andrews has been involved with the organization since before it was even founded. This may seem contradictory, but it’s nonetheless true.

“My dad is a big proponent of education and advancement. He found out that the Assured Performance Network was putting on a women’s conference for their members, and he asked if I would like to go,” says Andrews. “That event turned out to be the precursor of WIN. It got the ball rolling.”

Many who attended that conference ended up forming the core of WIN. They’ve kept coming back because they’ve found lasting value in the organization. “I loved the business, loved being in the shop, but I had never been much of one for making myself visible outside the shop,” says Andrews. “It’s given me the confidence to have my say and let my knowledge come through.”

Kim White is the Chair of WIN. She has gotten to know Shellie Andrews over the last year through her work with the organization. “We had an opening on the board that needed to be _ lled, and we immediately thought of Shellie,” says White. “She had already demonstrated a commitment and a passion for what we are doing.”

In addition to her passion and commitment to WIN, White also mentions Andrews’ central quality.

“In one word, she’s thoughtful,” says White. “When you ask her a question, she takes the time to think it through, think through all the ramifications, good, bad and otherwise. She’s not one to jump to a quick decision. She likes to look at all the angles.”

There have certainly been challenges along the way for Shellie Andrews. As she herself notes, there is a certain stigma attached to being the boss’s daughter.

“Some people knew and some people didn’t. There’s an advantage to having a different last name. In fact, we have one team member who worked with me for about two years before he found out,” says Andrews. “I think there still is a perception with some people that I don’t know as much because I’m female. Now, it’s true that I don’t know as much about repair as the techs do, but there’s a perception with some people that I don’t know as much about the management side as a man would, and that’s not true.”

Andrews wouldn’t hesitate before recommending collision repair as a career choice for the right person.

“If that’s what you want to do, I say go for it,” says Andrews. “We have a female technician at the shop right now. She came to us right between high school and college, and she’s starting on her second block of college training this spring. I think that you have something you want to do, then you should follow it. It’s not just for females. It’s anybody.”

 
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