|Six estimators fired following ICBC investigation|
|News - Collision Repair|
|Tuesday, 02 October 2012 13:11|
By Mike Davey
Richmond, British Columbia -- October 2, 2012 -- A collision repair centre in Richmond, B.C. has had its supplier number revoked and six estimators at the Richmond Claims Centre have been fired following an internal investigation by the Insurance Corporation of British Columbia.
The first dismissal took place last March. The other five estimators were terminated last week.
“They were dismissed as a result of failing to follow ICBC procedures,” said Mark Jan Vrem, Manager of Media Relations and Strategic Communications for ICBC. “The example given is that they were accepting damage estimates over the phone, in contravention of ICBC policy. Our investigation also seemed to show that some shops were getting more work than they should.”
ICBC policies require estimators to confirm vehicular damage with an in-person visual examination.
The investigation started late last year, when information came to the attention of ICBC that certain claims out of the Richmond shop weren’t being handled properly.
Some news outlets have reported that the RCMP has been asked to investigate, but that’s not the case.
“We’ve made the RCMP aware of our investigation and the evidence that’s been uncovered, they have opened a file on the matter but they are not currently investigating. They view it as an internal matter,” said Jan Vrem.
© Copyright 2012 Collision Repair magazine
|Last Updated on Tuesday, 02 October 2012 14:21|