|Reader Letters: Car seats and head rests|
|News - Collision Repair|
|Tuesday, 28 August 2012 09:07|
Toronto, Ontario -- August 28, 2012 -- Our latest round of reader letters is in regards to reports of an insurance company asking its direct repair partner shops to make sure that a client's car seat is secured properly and the head restraint system is properly positioned. We asked if you thought there were potential liability issues that would outweight any possible gains from increased customer service.
Installing car seats and adjusting head rests are a lawsuit waiting to happen. I think the insurance company should have one of their people install the car seat. After all, it's only a few minutes and takes very little effort. It is my opinion that we do enough little things for these companies for free.
George's Body Shop
I think it’s a horrible idea. You have people with no formal training possibly making someone’s car seat unsafe!
Don Hackett's collision Repair
A few years back, we noticed how many people needed a hand changing car seats over to the rental, and then back to their vehicle. We tried to help but weren’t sure if we were doing it right. We sent one of our staff and myself to a course on installing seats. There is more to installing a car seat properly than you might think.
Now one of us installs the seat and has the other check it over. As well, the two of us volunteer our time at different locations with a group from the child seat clinics to help install seats. We have some customers coming back to have us install them when they purchase new vehicles as well. I was always leery about installing seats before the class as you don’t want to try and help out and end up installing it improperly.
Formula One Collision
|Last Updated on Tuesday, 28 August 2012 09:10|