Drivers may face heavy traffic, unfamiliar road patterns and other distractions en route. Some may even find themselves in the unfortunate situation of being involved in a crash. However, it’ll now be easier for those drivers to get back on the road faster and continue with their adventures through a new partnership between ICBC and Fix Auto in Alberta.

 

“Partnerships like this provide peace of mind to British Columbians,” said Kevin Falcon, Minister of Finance and Deputy Premier. “ICBC and Fix Auto will help ease the frustrations for drivers involved in a crash in Alberta by taking care of their immediate needs.”

 

The partnership covers all drivers with ICBC optional insurance coverage while travelling in Alberta from Edmonton south to the U.S. border. Customers involved in a crash or who have another type of claim, where their vehicle can no longer be driven or who have concerns about driving their vehicle, will be offered the option of going to a Fix Auto location when they call ICBC’s Dial-a-Claim. ICBC will connect them directly to Fix Auto, who’ll arrange towing, repair and rental vehicle services.

 

“We know that getting in a crash is stressful, especially when you’re far from home,” said Craig Horton, senior vice president of claims. “Our partnership with Fix Auto will allow us to take care of our customers travelling in Alberta by providing them with immediate access to vehicle repair services by a trusted repair partner so they can continue with their travel plans as soon as possible.”

 

Fix Auto has several locations in Alberta to provide ICBC customers with repairs.

 

"We’re pleased to be partnering with ICBC to help customers who have been involved in an accident in Alberta,” said Steve Leal, Chief Operating Officer, Fix Auto Canada. “We’re committed to making sure these customers are taken care of – whether it’s helping them arrange a rental vehicle or a tow, or repairing their vehicle and getting it back to them as quick as possible.”

 

ICBC has a similar partnership with Kirmac Collision to provide vehicle repair services for customers who have a claim while travelling the I-5 Corridor in Washington State through to Portland, Oregon.