The estimate and all of the processing related to the estimate is costly and inefficient for collision repairers and insurers. That is the reality, we cannot change that today, however we can help "the eyes" that see that reality develop approaches to address the inadequacies and discover alternatives. We do not work together enough, there should be no lone rangers here, both collision repairers and insurers want long-term customer retention and yet we inconvenience our customers with inefficiencies that are by design not default.