Lost Password? Register
  • Narrow screen resolution
  • Wide screen resolution
  • Auto width resolution
  • Increase font size
  • Decrease font size
  • Default font size
  • default color
  • red color
  • green color
Member Area

Collision Repair Magazine

  • Collision Repair Magazine Website
  • Collision Repair Magazine Website
  • Collision Repair Magazine Website
Home arrow Forums
Collision Repair Magazine Forum
Welcome, Guest
Please Login or Register.    Lost Password?
Collision Repair Magazine Forum General
Open Forum (0 viewing) 
Post a new message in "Open Forum"
Name:
Email*:
Subject:
topic icon:
no
Boardcode:
 Colour:  Size:   Close all tags
Message:

Emoticons
B) :( :) :laugh:
:cheer: ;) :P :angry:
:unsure: :ohmy: :huh: :dry:
:lol: :silly: :blink: :blush:
:kiss: :woohoo: :side: :S
More Smilies
 Enter code here   
* - your email address will never be displayed on the site.

Topic History of: Insurance company tatics
Max. showing the last posts - (Last post first)
Author Message
Bill (visitor) Check out the Integrity Colission Network in Halifax, N.S. (www.icn.com) It is a company formed by a group of the top independant repair shops. They were determined to establish a top quality group of repair facilities that would charge a fair rate for their services to insurers. Only the best operators were invited to join the group. It has been in existence for almost three years and most of the major insurers like the idea of first class repairs at a fair price. Through its advertising the group encourages the public to ask their insurer for an ICN repair. " You paid the premium, the choice is yours. Demand nothing less than an ICN repair!)
It takes full cooperation of all members to maintain the standards set by this successful group and it works!
Stephen Kelly I am very much in agreement with you !
How many others out there have the fortitude to stand your ground and ask for full payment regardless of the insurance companiy....lets here from you.
Guest Look, this is about owning the customer. The driver of the vehicle has signed an agreement with a third party (th einsurer) that should have no bearing on your rate. The talk track simply goes:

"Mr. Customer, the cost to properly repair your car is X. your insurance contract only covers Y. How would you like to proceed?"

Often times the customer will make up the difference.

If the insurer convinces the customer to have an improper repair somewhere else, then the insurer pays $500 for dissassembly and inspections of the vehicle and $100 per day storage. Bring a cheque ecause the car does not get released before payment.

Stick to your guns... too many shops fold.
Bill RE above reply
Sorry, I meant a call to the adjuster or claims manager from the customer will probably be successful.
Bill I strongly believe in dialogue, since it has worked for me in the past. If appraiser won't or can't comply due to guidlines then speak with the adjuster. Explain your situation and ask them for the change calmly. If they don't want to change anything then it is time to explain to customer which is very difficult depending on your relationship with your customer. A call from the adjuster or claims manager will most likely be successful if you are reasonable with your request. If successsful you then should keep this document showing the adjustment since it will needed to set a precedent for the next time these things are discussed.
Stephen Kelly You sound like a very strong individual in this regard, but what do you do when the insurance company baks and refuses to pay any additional money and they tell the customer its only your shop charging these rates and no one else as they can have the car repaired any where for those costs, do you hold the car for full payment, charge the customer the difference ?
Powered by FireBoardget the latest posts directly to your desktop
 

Click on Flags Below for Translated Versions of Collision Repair

blank blank blank