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| MANAGEMENT | What’s Your Shop Worth?
Many shop owners have asked me, “How do I appraise my shop?” In the last month I have been asked to do two appraisals on shops. The first appraisal was to assist in partnership dissolution; the se
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| Events | PerformanceFirst
Experts say a systems-driven shop is the key to a successful collision repair centre. At the recent PPG Performance Conference at the Delta Chelsea in Toronto, ON, the continued focus on this issue wa
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| NEWS | lkq acquires Keystone automotive
Collision Solutions Network (CSN) is pleased to announce the addition of two new shops to the network: North’s Auto Body in Kentville, NS and Ian MacDonald’s Auto Body is Wallace, NS.
North's Auto
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Volume 7 Issue 1
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| PUBLISHERS PAGE |
InFocus - Clear vision is the first step to business success.
Y ou will never get anywhere if you can't see where you are going. This is an old adage, but one that needs to be revisited often. This issue we have a number of articles that focus on that very subject.
First, we have this issue's cover story on Steve Leal, President of Fix Auto Ontario. Steve says it best himself: he's a numbers guy. He knows that the only way to stay competitive in today's marketplace is by making sure you have the right data, and applying it to your business.
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| POINT BLANK |
GamePlan - You have to go the extra mile.
Times are changing. And the evolutionary effects of the constantly changing environment we live in can be seen and felt everywhere I look.
Changes are uprooting the very foundations of what many of us have come to know, accept and adopt as our own. The days of “poking around” to figure out just what's wrong with ole’ Buck’s pick-up have gone out the window.
We are responsible for diagnosing problems and providing proper treatment. And it doesn’t end there.
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| HEALTH AND SAFETY |
EmergencyResponse - Plan now. It will save lives later.
Every repair shop is constantly stalked and threatened by an implacable enemy. This foe knows that within your facility there are allies it can use to wreak havoc upon both your business and the people who work there.
This foe is fire and its allies are the chemicals normally found in a collision repair shop. They are always there, waiting for the opportunity to turn your hard work to dust and ash.
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| WHO IS DRIVING |
RealNobility - Become better than you were!
Whitney Young, the civil rights leader, is credited with the following quote, “The truth is there is nothing noble in being superior to somebody else. The only real nobility is in being superior to your former self.”
I think this is an ideal that we should all strive towards. I am sure that if you are still reading you are a firm believer in this approach. I am sure that when you turned the key in the door this morning you had some idea about continuous improvement as an approach to the way y ...
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| RECYCLING |
The parts ordering process needs to be accurate.
The auto recycling industry has always had to deal with the issue of returns and credits, especially since we are dealing with a used product. This is tolerable since the benefits far outweigh these issues. However, as the cost to do business rises and newer vehicles become more complex, it is important to all stakeholders’ bottom line that the parts ordering process is as professional and accurate as possible.
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| MANITOBA MATTERS |
ListenUp! - RCAR has the ear of the automakers.
Anyone with any experience in the collision repair business has seen their share of jobs that would have been a lot easier and cheaper to fix, if only the vehicle had been designed differently.
One common example is an air conditioning compressor unit that’s positioned right behind the radiator. In any kind of a front-end accident, repair costs can quickly soar on vehicles like these because a pricey unit has been placed in a common crash zone.
Wouldn’t it be great if someone could get the mes
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| VIEW FROM THE WEST |
TakeAim - You’ll hit your targets better with a machine gun than a sword.
Collision shops in North America are in a tough spot. Much as we want to blame the insurance industry for our troubles, we have to look in the mirror and blame ourselves as well.
I can remember a time when a few collision shop owners had their way with insurance companies to the point where fraud and kickbacks were common everyday experiences.
Today it is the honest and ethical shop owners who are paying for the sins of those dishonest few. The mistrust and resentment spawned in the past continue
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| WOMAN OF THE INDUSTRY |
Talent Scout - Joy Skinner excels at getting the best from her staff.
After spending some time talking with Joy Skinner of Industrial Park Collision, located in Orilla, ON, it’s apparent why she deserves the awards she's received. A phenomenal business owner, she exudes an almost tangible attitude of “nothing is impossible.”
When you first walk into Industrial Park Collision the first thing you notice is the beautiful waiting area, where two staff are on duty to answer any questions a customer might have. ...
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